#retail sales training
How long does the training take?
There is about 3 hours of video content in the initial Retail Sales Academy course, but the total training time will vary by student. It depends on how quickly they complete the quizzes, if they have to retake quizzes to pass them, or if they decide to watch some of the lessons over again.
One of the great parts about the Retail Sales Academy is that the course is self-paced and completely accessible on any device with Internet connection. Each employee can go at the speed that’s right for them and train whenever it’s convenient.
But actually, the training never really stops. Your employees will get automatic follow up lessons delivered to their email for as long as they are part of the Retail Sales Academy. You never want them to stop training, stop learning and stop improving.
What about seasonal employees that I hire for a short time and then they go away?
Of course, you definitely want to give your seasonal staff sales training. You might as well get the most out of them during the time they are selling in your store!
It’s super easy to add an employee as a Retail Sales Academy user and it’s just as easy to make them “inactive” when they are done. PLUS, if that same person comes back again the next year all you have to do is make them “active” again and all their training records are still there.
I only have one store now, but I’m thinking about opening another one. Can I have two stores in the Retail Sales Academy?
Yes, you can! You should start with a single store package, but when you are ready, it’s easy to upgrade to a multi-store package. When you have more than one store location, you can let your store managers see and manage the employees in their store (and only their store!) You can run reports for your whole company and by store so you can keep tabs on what’s happening where.
Does every employee get their own login with the Retail Sales Academy?
Yes. Each employee will have their own personal login and password. This way they can do the training at their own speed and at the time that’s best for them. The individual accounts let you effortlessly keep track of who is doing what and how well they are learning!
Do I need any special computer software to run the Retail Sales Academy?
Nope, no special software to download or install. It’s all online and completely accessible with only an internet connection. You do, however, have to have a certain speed of Internet connection, up-to-date browsers and so forth. To check and see if the system you’re using is compatible with the Retail Sales Academy just click the link below. If you’ve got all green checks – you’re good to go. If there are problems, this page will tell you how to fix them.
Can I see which employees are doing their training and if they are passing the quizzes?
Absolutely! You get lots of different reports that allow you to see who is completing their training and how specific employees are doing on their quizzes. You can even set up reports to arrive automatically in your inbox (or to your phone if you prefer text messages) so you can easily check on them.
Do my employees have to be in my store to do the Retail Sales Academy training?
No, your employees can train anywhere, any time. One of the great parts about the Retail Sales Academy is that the course is self-paced and completely accessible on any device with Internet connection. Each employee can go at the speed that’s right for them and train whenever it’s convenient.
“Your sales training is great! Last week, one of my NEW employees knew the right questions to ask and sold one of the most expensive items in the store! She asked everything she needed to know to get to the perfect purchase . Thanks from a Canadian jeweler!”
Steph Taylor. Radienze Jewelry, Waterloo, Ontario
“I think your sales training is BRILLIANT! I ve watched it three times already alone and with employees and each time we pick up something new. I have never approached selling on the floor in such a systematic way it’s keeping me on track and concentrating on upselling and increasing items per sale.”
Trudy Salinas. Designs On You, Wildwood, IL
Right now we are focusing on your sales training. For the first time ever my staff is actively trying add-ons. An almost 20% sales increase! A simple idea that WORKS. Thanks!”
Jeff Feldman. Prospect Florist, Peoria, IL
“This one sales training success story is worth it all Can I help you? is gone and magically there are fewer just looking and more buying customers. Thank you, thank you, thank you!
Brad Rowberry. Infinite Cycles, Riverton, UT
I had my staff watch the sales training videos. Let me just say THANK YOU. We had one of our biggest sales days ever. We sold in one day what it has been taking a week to do. My employees had the tools they needed and they used them.
Jennifer Epperly. Sophisticated Lady Boutique, NC
Bob, your sales training has made a huge difference! Not only am I seeing overall sales increases in my stores, but the individual employee improvement is amazing. As just one example, last year Christy increased her items per sale by 80% and more than doubled her total annual sales volume!
Cathy Nagle-Ervin. Eastern National, National Park gift shops in the Great Lakes Region
Retail Expert, Author, Public Speaker
Bob Negen discovered his entrepreneurial spirit at the young age of 23 and opened one of the world s first kite stores. In 20 years he helped change the public s perception of the kite from a child s toy to an eco-friendly hobby for families and people of all ages.
In those 20 years he grew his company from $17,000 to over $3 million in annual sales. In 1998 the company was named Retailer of the Year by the Kite Trade Association.
A natural marketer, Bob constantly created very successful promotions. His favorite, the Great Lakes Sport Kite Championships, grew into one of the largest, most prestigious kite events in the world.
Bob was also instrumental in helping create a nationwide yo-yo boom. At one time his company employed eight full time yo-yo professionals performing in schools, malls, nationally broadcast parades, professional sporting events, and other large entertainment venues.
While building the national craze, his company opened Yo-Yo Universe kiosks in over a dozen malls, hired and trained over 150 employees using his unique training system, and sold over $2 million worth of yo-yos.
All in a little over 6 months!
His yo-yo adventure forced Bob to boil down 20 years of hard-earned experience about life as an entrepreneur into a fun, but no-nonsense, only-if-it-works outlook on business. This make it fun, but get it done attitude has given Bob an expert edge not only in marketing but also in practical, proven customer service practices, solid common-sense employee management, super efficient operations, and focusing the entrepreneurial spirit.
Retail Management Consultant
Susan Negen has a knockout one-two punch of sophisticated big business skills and street-smart small business experience.
She has worked as a senior executive for retailing giants like Bloomingdale s, Macy s, and Lord and Taylor, has been on the leadership team of a small retail business, and now sees business through the eyes of an entrepreneur and business owner. Susan quickly discovered that the problems of operating a multibillion-dollar company and the problems of the entrepreneur are not that much different!
In her more than two decades of business experience Susan has effectively managed groups of over 150 employees, used her expert analytical skills to purchase inventory for both large and small stores, and has brought a keen sense of organization to her fast-growing training company.
As the Director of Merchandising at the Mackinaw Kite Co. Susan was instrumental in helping create a nationwide yo-yo boom. She maintained outstanding flow of merchandise to their Yo-Yo Universe kiosks during the volatile yo-yo craze. This minimized the out-of-stock position most retailers across the country were experiencing and allowed them to sell over two million dollars worth of yo-yos in just over 6 months!
This yo-yo adventure forced Susan and her business partner Bob to boil down 35 years of hard-earned experience into a fun, but no-nonsense, only-if-it-works outlook on business.
Her make it fun, but get it done attitude has given Susan an expert edge in marketing, in practical, proven customer service practices, solid common sense employee management, super-efficient operations, and an understanding of the entrepreneurial spirit.