Customer Commerce, Omnichannel #customer #commerce, #omnichannel


360 Customer View

360 Customer View

Provide consistent and personalized cross-channel experiences, targeted marketing and superior customer service with a single view of all customer interactions and transactions across all touchpoints and channels.

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Intelligent Order Orchestration

Intelligent Order Orchestration

Meet customer expectations to buy, fulfill and return anywhere while maximizing profitability by centralizing order management and having a single view of inventory across all channels and the supply chain.

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Unlimited Expansion

Be ready to respond to opportunities by quickly deploying sites for multiple business models, channels, brands, countries, currencies and languages, all on the same platform.

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Unified Commerce Platform

Unified Commerce Platform

With a cloud-based infrastructure that unifies business applications and provides a central repository for order management and customer, item and inventory data, create seamless, omnichannel brand experiences and streamline your business.

Williams-Sonoma powers global omnichannel expansion with SuiteCommerce.

Innovative Experiences

Rapidly create unique and compelling mobile, web, and in-store experiences to differentiate your brand and exceed customer expectations.

Rich and engaging online experiences powered by SuiteCommerce.

For Your Business

Rapidly create consistent and personalized shopping and service experiences for every customer in-store and on any device.

Provide a B2C-like experience with advanced functionality designed specifically for B2B selling and buying needs.

Centrally manage orders from multiple channels and fulfill from any source to enable buy and get anywhere experiences.

  • Unified cloud solution provided the systems needed for international growth.
  • Gained real-time multi-location inventory levels.
  • New ecommerce site reflects the style and modern image of the brand.
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  • Unified cloud solution of ecommerce, POS and back end systems.
  • Mobile optimized online experience supports students.
  • Real-time inventory visibility optimizes inventory usage.
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  • Single source of customer data to drive engagement and accelerate purchases.
  • Unified, cloud-based commerce platform streamlines business.
  • New web store enabled 10 percent improvement in average order value.
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All You Need to Know about Importing from the USA to Canada #audi #usa #customer #service


With the Canadian dollar on a 30 year high, and existing price gaps left over from the days of a weak dollar, buying equipment in the US is becoming an attractive proposition for Canadian small businesses.

Comparing prices between a Canadian product and an American product may provide a way to cut costs. With the North American free trade agreement (NAFTA) as part of the equation, any products produced in North America do not contain duties.

However, importing from the US is not without its risks. For starters, if a product is not completely manufactured in North America it may have high duties and taxes. What’s more, some manufactures have US only warranties which are voided if the product is in another country.

To help you take advantage of the opportunities, yet avoid the risks, we researched the pros and cons of cross border importing. Here is what we found.

The Ins and Outs of Cross-border Importing

The first thing to consider when importing goods is how you are going to get them into Canada. Your have a few options, starting with bringing the good in yourself.

In simple terms the steps you need to take are: declare the goods as you cross the border, wait for the goods to be released by customs, find out how much duties and taxes you must pay, and finally you need to pay the duties and taxes in the allotted time.

However, importing is a complicated topic. Canadian customs has over 30 different type of legislation is in place regarding importing and exporting good in Canada. Not all these are easily accessible and many are hard to understand.

“Over 20% of the products imported into Canada have some type of special rules. These include food products, automobiles, guns, appliances, explosives, lumber, electrical motors, to name a few,” said Larry Hahn, Director Regulatory Affairs Livingston International Inc.

Hahn recommends that importers check with customs or a customs broker to see if any special licenses, certificates or other requirements apply to your products before you import them.

Jackson Wood from E-customs strongly recommends using a customs broker.

“There’s no easy way to list all the steps that must be taken,” said Wood. “Using a broker allows the importer to focus on more important issues, like growing their customer base or dealing with internal organization.”

If you ship through a large company like the United Postal Service (UPS) or FedEx they will automatically take care of duties, taxes and levy a brokerage fee payable upon delivery. Smaller and lesser known brokers can also assist you; you can locate them through the Canadian Society of Customs Brokers website rqvdquqdwfyexxtzdtfuwxctcxyreqsz .

Importing Fees

While duties and taxes you will pay are fixed, the cost of brokerage fees can vary.

Many factors are at play in determining the amount of brokerage fees to be paid. Some of these may include: value of the goods, amount of duties and taxes, volume of the goods and the amount of transactions.

“Custom brokerage fees, are based on considerations such as volume and value of the goods imported into Canada,” said Richard Bourque, Vice-President and General Manager. International Freight – Ontario, Schenker of Canada Limited.

“The rates for goods entering Canada vary depending on the commodity, and Duty and GST is calculated based on the value for duty (CDN Dollars). The shipper would only affect the duty rate if the goods are from certain countries where preferential tariff agents are in effect,” said Neil Ferrey, ICECORP Logistics / ICECORP Customs Brokers.

The best thing way to get a good estimate of the cost is to contact the Canada Border Service Agency or a fully licensed Canadian Custom Broker.

All major customs brokers such as UPS and FedEx offer online shipping calculators, which will allow you to estimate the cost of importing.

One other thing to keep in mind is if the product you are importing qualifies for NAFTA you may be able to reduce the duties and taxes you are paying.

“Goods from the US may be eligible for entry into Canada under the terms of NAFTA and be entitled to a free or reduced rate of duty,” said Michelle Criger from the Canadian Society of Customs Brokers (CSCB). “If the goods qualify for NAFTA, and are valued at $1600.00 CDN or more, the exporter must provide a formal NAFTA Certificate of origin. For goods valued at less than $1600.00 CDN, an informal statement regarding NAFTA eligibility can be provided.”

Importing Cars and Computers

For many, importing a car from the US is an interesting proposition because of the lower cost. However there are many factors other than price that need to be kept in mind.

Firstly, not all cars are allowed in Canada, so you to find out if that car you are considering qualifies. You can check this by visiting the US Vehicle admissibility page at:

You also need to consider whether the car meets Canadian automobile standards, such as having the speedometer in kilometers (KM). If not you will be provided a temporary permit that gives you 45 days to bring your car up to code. Otherwise you will not be able to license the car in Canada.

Finally, if your car was not manufactured in the US or Mexico it will face duty fees. These fees can be very high and might offset the savings of buying the car across the border.

More detailed information on this can be found at the Registrar of Imported Vehicles (RIV) or the Road Safety and Motor Vehicle Regulation Directorate, Transport Canada .

Importing electronics from the US is an even more attractive proposition, simply because of the cost differences between the two countries.

Pricing out a notebook computer on Dell’s US and Canada websites reveals the gap in pricing. The Dell Precision M4300 is a performance notebook for small business. We created our own notebook on both the US and Canadian sites and found that the US model costs $1666 before taxes, while the Canadian model costs $2318. That’s a $652 difference after currency conversions.

However, large computer companies make it difficult to purchase equipment from another country, which is where many people will turn to sources like eBay. If you choose to import something from an eBay seller or a small company, it is extremely important for you to research the seller and confirm that they are trustworthy.


This is one area where things can get risky for importers. There is a wide spectrum of companies that produce products that can be imported. Some will honour warranties throughout North America, while others have warranties that are exclusive to the US and will not be honored in Canada.

“People need to do their home work regardless what they are importing to understand if there are any restrictions or limitations,” said Hahn. “In the case of purchasing a car many North American manufactures will not extend their warranty to Canada and other companies do. Need to ask the dealer. Also some dealerships are not allowed based on their dealership agreement with the manufacture that they can sell a car for export.”

Chrysler, Acura-Honda and Mazda do not transfer their US warranties over to Canada if the owner moves, so the owner would need to drive to the US in order to repair his/her vehicle. Audi-VW, Toyota-Lexus, BMW, Ford, and Volvo on the other hand do honour their US warranty in Canada.

“Audi and VW cars bought in the US and brought to Canada can be repaired at any Canadian Audi-VW dealer, they are repaired under VW’s North American Warranty,” said Remi Lobo, VW Service Advisor for Agincourt Autohaus Inc.

Some manufacturers like Mercedes-Benz have a limited warranty if the car is registered in Canada, and may need the car be brought up to Canadian standards by a certified dealer to qualify for the warranty. More details can be found at: .

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What is CRM? — Customer Relationship Management – Salesforce UK, act customer relationship management.#Act #customer #relationship #management


What is CRM?

Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It helps you improve your profitability.

More commonly, when people talk about CRM they are usually referring to aВ CRM system, a tool which helps withВ contact management, sales management, workflow processes, productivity and more.

Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. CRM is not just for sales. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool and embedding it in your business – from HR to customer services and supply-chain management.

See theВ world’s #1 CRM, Salesforce, in action:

Why CRM matters

If your business is going to last, you know that you need a strategy for the future. You’ll already have targets relating to sales, business objectives and profitability. But getting up-to-date, reliable information on your progress towards your goals can be tricky. How do you translate the many streams of data coming in from sales teams, customer service staff, marketers and social media monitoring into useful business information?

Using a CRM system can give you a clear overview of your customers. You can see everything in one place — a simple, customisable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.

You can even choose to include information from their public social media activity – their likes and dislikes, what they are saying and sharing about you. Marketers can use CRM to better understand the pipeline of sales or prospective work coming in, makingВ forecastingВ simpler and more accurate. You’ll have clear visibility of every opportunity or lead, showing you the clear path from enquiries to sales.

And though it’s traditionally been used as a sales and marketing tool, customer service teams are seeing great benefits from CRM systems. Today’s customer might raise an issue in one channel – say, Twitter – and then switch to email or telephone to resolve it in private. A CRM platform enables you to manage the enquiry across channels without losing track.

Life without CRM

More administration, less selling.

An active sales team generates a flood of data. They can be out on the road talking to customers, meeting prospects and finding out valuable information – but all this information gets stored in handwritten notes, laptops, or inside the heads of your salespeople.

On top of this your customers may be contacting you on a range of different platforms – phone, email and social media. Asking questions, following up on orders or complaining. Without a common platform for customer interactions, communications can be missed or lost in the flood of information – leading to an unsatisfactory response to your customer.

Details can get lost, meetings are not followed up promptly and prioritising customers can be a matter of guesswork rather than a rigorous exercise based on fact. And it can all be compounded if a key salesperson moves on.

Even if you do successfully collect all this data, you’re faced with the challenge of making sense of it. It can be difficult to extract intelligence. Reports can be hard to create and waste valuable selling time. Managers can lose sight of what their team are up to in reality, which means that they can’t offer the right support at the right time – while a lack of oversight can also result in a lack of accountability from the team.

Luckily, there’s an answer.

How you gather, manage, and use information will determine whether you win or lose.

White Paper on eCRM (Customer Relationship Management) Solutions #customer #relationship #management #white #paper


What is eCRM?
Electronic Customer Relationship Management. eCRM is integration between the traditional CRM and eBusiness application. This small e should be a gigantic E because this technology, when properly used, can have a significant impact on industries and the structure of businesses. Essentially, the e enables an organization to extend its infrastructure to customers and partners in ways that offer new opportunities to learn customer needs, add value, gain new economies, reach new customers, and do all of this in real time. eCRM is all about strategy and therefore requires the direction and engagement of senior management to be successful. Senior management must have a broad understanding of the capabilities of these technologies and then translate them into specific opportunities that leverage competitive advantage.

Benefits of eCRM
Most of the organizations are investing huge sums of money in defining and automating there core business processes. No doubt, they have benefited by standardizing the processes, yet there are unpredictable and unique circumstances, wherein the expertise of the individuals is called for. This where eCRM comes into the picture

  • Captures and Reuses past experiences.
  • Ensures Knowledge Management- A strategy to organize and use available information, experience and expertise.
  • Focuses on customers across organization.
  • Linking employees with customers.
  • Lower Cost of Service- Servicing a customer online costs less because all functional areas of servicing a customer (sales, marketing and services).
  • Capitalize on your most profitable customer.
  • Ability to increase marketing capabilities-through gathering enhanced demographic data, eCRM allows organizations to profitable consumer profiles for new customer acquisition.
  • eCRM is an essential tool for an organization’s high performance and also dependent on worker’s effectiveness more than their efficiency. By doing so, companies can engage their customers in an ongoing knowledge exchange in which the company can learn more about market and customer needs and work to develop and deliver the products and services that can exceed the customers’ expectations on a regular basis.

    What do you need for eCRM implementation?

    Enhanced Customer Service Application.
    In the Internet you need to take care of your customers online. You will need to provide a unified customer communication at various customer touch points; live service and email support. To ensure that your website is your customer’s preferred place Of business, you must provide effective customer service.

    Knowledge of Warehousing
    Capturing customer information is the key to managing customer relationship. Software that can consolidate customer information into a single database would provide your business with important analysis for customer tracking and analysis.

    Data Resourcing
    Using data from multiple resources, including customer information databases, eCRM focuses on building a real time customer profile for each customer. Your customer agents can target market selective based on what it knows about a particular customer.

    Categorizing or Segmenting customers
    Customer information collected in databases is presented in formats that can be easily analyzed. Reports track customer service issues and assist in e-marketing campaigns. Your company can use data gathered by these tools to segment your customer base into several groups or categories.

    Sample Customer Service Resume and Tips #sample #customer #service #resume, #customer #service #resume, #sample #resume, #free #sample #resume, #sample #resume #objective, #example #sample #resume, #resume, #resumes, #sample, #resume #sample, #resume #tips, #professional #resume


    Sample Customer Service Resume

    This sample customer service resume will give you a quick start on building an effective and optimized resume for your job application. Visitors can feel free to customize and edit our sample customer service resume as per their requirement for job application. We hope that our sample customer service resume will go a long way in portraying your abilities and skills efficiently.

    Richard Anderson
    1234, West 67 Street
    Carlisle, MA 01741
    (123)-456 7890

    Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

    Cambridge Telecommunications. Cambridge, MA
    1999 – Present
    Customer Service Manager

    • Responsible for the supervision of a staff of twenty-eight people within the customer service department
    • Responsible for the recruitment and training of customer service representatives
    • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
    • Successful account retention record of 98%
    • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
    • Improving customer service based on client feedback through the development of new policies and procedures Successfully handled all public relations issues

    Braintree Digital Inc.. Boston, MA
    1996 – 1999
    Customer Service Representative

    • Provided support to the sales team, ensuring all sales and service objectives were met
    • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products
    • Worked with new customers in the development of new accounts and the implementation of new systems
    • Assisted in the development of new policies and procedures
    • Assisted in the training of new customer service representatives and associates
    • Performed market research surveys on customer needs and requirements
    • Prepared weekly sales reports for the sales team and sales management
    • Generated repeat business through successful client follow-up

    Boston College, Boston, MA
    1994 – 1996
    BS in Sales And Marketing Hollymount High School, Cambridge, MA
    1989 – 1994
    High School Diploma

    • Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
    • Microsoft Windows XP
    • Microsoft Office XP Professional

    Sample Customer Service Resume 2

    Customer Service personnel provide all those services that enable the customer to make the correct use of the product or service. These services include support and assistance during installation, use, maintenance, updating, repairs, and disposal of the product or service. All customer service personnel should be technically sound, able to pin point problems and solve them quickly, ready to travel, have good communication skills and be patient and well mannered while dealing with customers. Candidates need a degree in management or consumer / business studies with experience in handling customers. The candidate in this resume is a customer service manager with considerable experience.

    Objective :
    Position as a Customer Service Manager.

    Abilities :

    • 8 years of customer service
    • Excellent written and verbal communication skills, with an eye for detail
    • Extremely productive in a high volume, high stress, environment
    • Proficient in the use of IBM clone and Mac desktops
    • Highly productive in the use of Office 2000 Professional
    • Self starter with a can do attitude

    Employment History :
    City Financial. Los Angeles, CA. 1998 – Present
    Customer Service Manager

    Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts. CitiTrust, Santa Monica. CA. 1994 – 1998
    Customer Service Representative

    Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.

    Education :
    Gonzaga University, Spokane, WA
    B.A. Business And Economics, 1994

    Sample Customer Service Resume 3

    A customer service Resume should highlight the applicant’s area of expertise in a clear and logical way. Further, the details need to be provided in a well-organized form.

    Richard Anderson
    1234, West 67 Street
    Carlisle, MA 01741
    (123)-456 7890

    Meant For:

    • Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization
    • Seeking for a position in Hospitality industry where there will be enough scope to demonstrate ones ability
    • Looking for a career position in IT industry where there will be a scope to work with a young and vibrant team


    • Working as a Team leader in Ohio Telecommunications since December 2007. Providing solution to complicated problems and keeping up the quality level are the responsibilities of this work
    • Two years experience as a customer care executive in Virgin Telecommunication. Work involved talking calls from diverse customers and providing instant solutions
    • One and a half year work experience as a Public relation officer in Quickheal health care. Work involved dealing with the patients, maintaining a proper discipline and supervising
    • Six month experience in Supercomputer Technologies Inc. as a customer service representative. Work involved maintaining market survey depending upon customer demand, formulating sales report for sales team and developing fresh strategies for accelerating the sales of the company

    Qualification gained:

    • BA in Sales and Marketing with 73% in 1994 from Dollymount High School, San Francisco
    • Advance Diploma in Computer ApplicationFirst Class1993 Computech Education center, Texas

    Qualification pursuing:

    • Diploma in public relation Pursuing it through distance educationThis will be completed within the middle of June, 2008

    Computer Literacy:

    • Well versed in MS office that includes MS word, MS excel, Power Point, Outlook express and MS access etc.
    • Well versed in internet operation


    • Hardworking
    • Enthusiastic
    • Can perform under pressure
    • Can execute a task within a short time
    • Fast learner


    • Compromising with working hour for generating desired result


    • Consistent performance despite facing odd situations
    • Garnered valuable knowledge at every stage of professional life


    • Become an asset of a company
    • Deliver better quality

    Why should I be selected:

    • Maintain punctuality in professional life
    • Vast experience in this sector
    • Can execute task under pressure
    • Can learn very fast from mistakes

    Expected salary: Negotiable.

    References: Will be furnished on request

    I declare that the above facts given by me are true to the best of my knowledge and belief.

    Place: Dallas, TX

    – Sd –
    (Richard Anderson)

    Customer Retention #retain #customers, #lifetime #customer #value, #improve #customer #loyalty, #build #loyalty


    Customer Retention

    The Challenge

    Keep Your Customers Coming Back

    Customer retention is a major focus for companies in nearly every industry today after all it s far more cost effective to keep your current customers than it is to acquire new ones. But for the contact center to have a measurable impact on reducing customer defection, it needs insight into the drivers of customer churn, which customers are likely to defect, and the best way to drive a more positive outcome for those customers and your business.

    Build Relationships and Increase Lifetime Value

    Convergys provides the actionable insight, proven processes and technology, and specially trained agents it takes to measurably improve customer retention and reduce turnover. We start by delivering a relevant and contextual customer journey that builds a deeper relationship with all of your customers.

    Then we ll take advantage of the wealth of data available from operations, finance, voice of the customer, and more to shed light on the drivers of customer defection and the behaviors that signal intent to leave. Using our Convergys analytics programs, we will identify customers with a propensity to defect and segment them into groups by potential return on investment.

    We target those customers with the greatest potential for high lifetime customer value with specific interactions designed to retain them. We do this by routing at-risk customers into specialized units of uniquely trained and coached agents. Our agents are supported by technology solutions that empower them with real-time tools and information so they can match the right service or offer with the right customer. The result is that you retain more customers and increase the lifetime value of the customer relationship.

    Related Resources

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    Bradford White Water Heaters Review – Gas, Electric, Tank, Tankless #bradford #white #customer #service


    Bradford White Water Heaters Review

    See why Bradford White water heaters are among the most wanted products for home water heating in North America. What is the best of Bradford White? Explore its popular electric and gas tank-type models including condensing and high efficient tankless. also advanced features and benefits.

    Bradford White Corporation is one of the three largest manufacturers of water heaters in US and Canada. BW produces many different models, types and sizes that include several superior features for the efficient work, increased performance, reliable and durable water heating operation.


    The Best Features

    The best Bradford White water heaters utilize the most advanced features for the increased efficiency, performance and durability. This is how:

    FVIR system

    FVIR or Flammable Vapor Ignition Resistance is the system that you will find on all 30, 40 and 50-gallon gas models. Bradford White hot water heaters incorporate FVIR through the Defender Safety System. which includes design features and elements that safely resist the ignition of the flammable vapors outside the unit. The system complies with the industry standards so BW gas water heaters can successfully protect its users and the property from the accidental ignition of the flammable vapors.

    The Defender Safety System includes the following features and elements to provide years of the maintenance-free operation:

    ScreenLok flame arrestor design, made of the stainless steel for better stress, heat and corrosion resistance.

    Low NOx burner design

    Resettable Thermal Switch

    Controlled Combustion System

    The Eco-Defender Safety System also includes the latest burner design that ensures an ultra low gas emission.

    Hydrojet Total Performance System

    This system allows Bradford White water heaters to heat water faster and provide longer unit life, by reducing the chances of the sediment build-up on its elements and bottom of the tank. Hydrojet Total Performance System is actually a dip tube or water inlet tube, which, due to its advanced design allows turbulent flow and efficient cold-hot water mixing.

    Those models that are built for high input applications utilize a Hydrojet 2 feature which has an improved sediment buildup protection system.


    Every hot water heater with the metal tank must have a protection from the aggressive water action and corrosion. Bradford White water heaters are using the Vitraglas. a high-quality glass tank lining that is applied to the inner surface of the tank, for better protection.

    Icon System

    The Icon System is the sophisticated gas control system that allows the enhanced heater’s performance, better temperature control for accurate and consistent temperature and intelligent diagnostic which include error codes for precise and faster troubleshooting .

    Durable Brass Drain Valve

    Many water tank heaters are using the plastic drain valve, while Bradford White utilizes the tamper proof low restriction valve for faster draining and longer use.

    Draft Diverter

    Draft diverter comes with the snap-lock mechanism so no need for the screws which makes the installation and service safer and faster.

    Factory installed elements

    There are also several elements that are factory installed such as TPR valve and heat traps.

    The above features apply to tank-type models only.

    Types of Bradford White water heaters

    Bradford White offers a wide variety of heaters for residential water heating, which includes electric, gas and oil powered models.

    Gas water heaters from BW

    Bradford White gas water heaters are designed to use both propane and natural gas for water heating. The heaters are usually factory set to use natural gas, and the conversion kit is either provided or available for purchase.

    Based on the venting and installation options in your house, you can buy a gas water heater with the Atmospheric, Power Vent, Power Direct and Direct Vent system, which allows flexible installation in the garage, attic, utility room or inside the closet.

    For those who prefer conventional or standard type, tank-type heaters are what to look for. The available models are from the small 30 gallons. the most popular 40 and 50 gallons to over 100 gallons units. Other options include small, wall-hanging and Energy Star units for the tankless water heating .

    For users with the special requirements such as; high demand for the hot water, faster recovery, greater First-Hour Delivery, green technology, models for the mobile homes, Energy Star approved, Bradford White Corporation has it. Check out also the BW tankless heaters .

    Electric water heaters from BW

    Bradford White electric water heaters are also available as the tank-type and tankless or on-demand models. Tank-type water heater can be found from as small as 6-gallon unit to over 120-gallon models.

    The electric models can be found as the high efficient units but are not Energy Star approved. The great advantage is actually the lower cost of the purchase and installation. Some models are designed with one or two heating elements .

    The only Energy Star compliant electric units from this manufacturer are coming from the heat pump series.

    Other types of water heaters include solar, oil and indirect water heating, plus storage tanks and units for combined space and domestic hot water heating.

    Best of Bradford White

    According to Bradford White, here is the list of the top tank-type models:

    Defender Safety System Energy Saver Models and Non-Defender Models

    Click below to see contributions from other visitors to this page.

    Do Not Buy From This Company!
    A BIG FAT 0 IN THE customer service department! They definitely do NOT care about their customers. Our Bradford White hot water heater only lasted 2 years

    Shut down water heater when on vacation?
    I plan on going on vacation for a week or so and my question is do I have to turn my Bradford What gas water heater off or keep it on? If keeping it

    Top valve is leaking
    I have a Bradford White gas water heater, model M-I-5036FBN with the 50-gallon tank, purchased not long ago. It was working perfectly till yesterday, when

    LC code on my Bradford White tankless water heater
    I’ve got LC diagnostic code on the water heater’s control. The heater is tankless and condensing from Bradford White, model TGHE-199I, and it is installed

    Pictures are courtesy of BW WH company

    CRM Software – Customer Relationship Management #customer #relationship #management #programs


    Oracle CRM – CX Cloud Suite

    Rising Expectations Turn Customer Experience into a Competitive Advantage

    Your customers expect the same experience with your brand, regardless of where the interaction takes place—on social media, online, in-store, on your mobile app, on your website, or through the call center. If you fall short of these expectations, customers will easily jump to any number of better options, putting your business at risk. In hyper-competitive, commoditized markets, customer experience is a competitive advantage.

    Oracle CX Cloud Suite helps companies leverage the customer experience to differentiate, innovate, and improve business results. It is the most complete, integrated, and extensible customer experience solution available in the market.

    Oracle CX Cloud Suite breaks down silos to deliver a seamless customer experience across marketing . sales . commerce . service . social . and configure, price, and quote (CPQ) . Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle’s approach enables your company to:

    • Provide cross-channel, consistent customer experiences using pre-built business processes that span silos
    • Integrate CX with enterprise applications, providing connections throughout the buyer’s journey and making operations more efficient
    • Leverage industry-specific best practices for competitive advantage and lower TCO


    Delivering the right message to the right person at the right time through a range of communication channels requires the ability to quickly collect data, gain insight, and parlay that insight into action. Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.

    • Aggregate marketing data and target the right customers to simplify and streamline the customer experience
    • Orchestrate individualized, relevant customer experiences across channels
    • Analyze marketing performance, attribute revenue, and gain better insight into the customer experiences you provide


    Today’s mobile salesforce needs a CRM system that is easy to use and provides the relevant information they need to make sales faster. Sales management needs real-time insight into pipeline opportunities and sales numbers, and an efficient avenue for managing sales reps on the go. Oracle Sales Cloud delivers all that and more.

    • Deploy and use your CRM system easily
    • Drive sales results via complete mobility and multiple screens
    • Optimize sales performance with powerful analytics
    • Drive productivity via integrated communication, coaching and team selling
    • Drive demand across all channels with modern selling tools


    Shoppers demand personalized, omni-channel experiences across their journeys. To deliver this, merchants must have a flexible cloud platform that simplifies connections to other systems, streamlines site management, and offers the ultimate brand control. Oracle Commerce Cloud empowers merchants to become more agile and reduce their costs while delivering experiences that lead the commerce evolution.

    • Fast: get live quickly and move at the speed of business
    • Flexible: easily customize your brand experience without limits
    • Complete: simplify everything you need in one place
    • Reliable: innovate and grow with the proven leader


    Tap the power of social media to fuel improved customer experience with better insights, more targeted and effective content, better service, and real-time collaboration. Capture only the relevant conversations around your brand and use advanced analytics to make use of those insights quickly.

    • Gain faster, deeper, more accurate insights from social
    • Quickly deliver content to the right people at the right time
    • Drive stronger customer bonds by delivering proactive social customer service
    • Drive faster growth through social customer identification and targeting


    A modern, integrated customer service approach leverages a multichannel environment to provide better service at a reduced cost, monitors social media to identify and address potential service issues, and helps drive higher sales conversions.

    • Make it easy for customers to engage with your brand—and get the information they need
    • Make it easy to serve customers more efficiently through self-service content, online chat, click-to-call, and virtual assistants
    • Easily adapt to the needs of your business by bringing flexibility to the customer service organization


    Both enterprises and fast-growing midsize companies are looking for ways to streamline the entire opportunity-to-quote process as a critical component of their CRM program. By making the entire sales process more efficient—including product selection, configuration, pricing, quoting, ordering, and approval workflows—businesses are able to deliver better customer service and scale for growth.

    • Enable everyone from sales reps to channel partners to sell more with improved cross-sell and upsell capabilities
    • Automatically generate 100% accurate, customer-friendly quotes in minutes
    • Sell more profitably with price, discount, and margin control and by using automated approvals


    Connect Every Engagement With Your Brand

    Find out how Oracle enables you to break through organizational barriers to create a comprehensive CRM program.

    Read the Solution Brief (PDF)

  • Provide a Cross-Channel Customer Experience

    Explore the advantages of providing a consistent customer experience across channels.

    Watch the Video (2:24)

  • Trends in CX: Data-Driven Customer Strategy

    See why a modern CRM system needs a modern data platform and rapid operational integration.

    * Source: “Global Insights on Succeeding in the Customer Experience Era,” Oracle, (2013) from market research survey of 1,300 global senior execs in North America, Europe, Asia Pacific and Latin America.

  • Paltrack Home #customer #support #outsource










    Paltrack is a leading supplier of software solutions, product coding and integration services to the South African agricultural industry. Our focus is on supply chain visibility from producer to port, and we build and source software solutions that meet our unique customer’s needs through all market verticals. Our primary clients are in the fruit and aquaculture industries, but our software is agile and customisable for any traceability requirement.

    Paltrack recently launched a new IR (Independent Representative) Program. The purpose of the program is to move Paltrack representation closer to our customers and in the process improve on the learn more