Jo Ann Coupons #great #deals #online


#joann fabrics coupons

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50% Off One Regular Priced Item
Buy any one regular priced item at joann stores and get a 50% discount. ( October-26-2016 )

Note. You can use a 60% off 1 item coupon if your shopping joann stores today.

See All Joann Coupons
View their latest printable and mobile coupons on one page.

65% Off Entire Custom Framing Order
Save up to 80% off your custom framing orders.

Saving Tips, Resources Recommendations

30% Joann Coupon – Total Purchase
Print coupon or show on mobile device and get 30% off your total regular priced purchase.

$10 Off $40 Joann Coupon (In Store Only)
Use these Joann fabrics coupons for a $10 discount on purchases over $40. Valid on regular and sale priced items. Excludes door busters and daily deals.

20% Off Your Total In Store Purchase
Print or show on mobile phone. Includes sale and regular priced items, excludes door busters.

20% Joann Printable Mobile Coupon
Print coupon or show on mobile phone and get a 20% discount on your entire purchase, includes regular and sale priced items.

10% Off Storewide
Print or show coupon on mobile device. Get a 10% discount on your entire purchase in store.

Up To 50% Off Various Craft Items
Save up to 50% off notions wall items, fabric items, fiber items and more.

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Why is it that since the Joann coupon layout has changed, Joann coupons cannot be printed from a pc and can only be saved to a wallet associated with a cell phone. I do not have a cell phone, and if I did, would not want to be using it for coupons.

If anyone knows how the coupons can be printed online with a computer, please share the process. Thank you.

Just wanted to throw it out there that Joanns will take several coupons at once however, they must be different coupons to be used at the same time. You can use the others if they are duplicates but they cannot be in one transaction.

Example- you have 5 copies of the same coupon, they will accept but will do 5 different transactions! It s as a courtesy because even the coupons say, reproductions not accepted but we do anyway! PS I work there, just sharing some insight- remember it s not the cashiers fault, we re just following procedure.

Also, it s one coupon per item. It won t take 20% off an item you took 40% off. The % off transaction coupons apply to sale and regular priced items, will not take off anything you used a coupon for.
We ll also accept competitors coupons BUT only on items both stores carry.

Michael s and AC Moore coupons not good on fabric and Joann only merchandise.
Happy shopping!

Michaels accepts Joann coupons and vice versa. One thing I have noticed is that whenever Michaels has 25% off your entire purchase coupon (regular and sale prices), Michaels rarely has anything on sale! So basically you end up getting only 25% off regular price. So I take those 25% off Michaels coupons to Joann s instead where I can get that extra discount on their already on sale items.


Starting a Shoe Retail Store Business #disney #retail #stores


#shoe retailers

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The Shoe Retail Industry

The shoe retail is a mature and highly competitive industry, composed of large multinational chains to small local businesses. According to the Annual Retail Trade Survey conducted by the Bureau of Census, shoe retail trade registered sales of 28.066 billion in 2011 in the United States, growing at an average rate of 2.23% since 1993. The shoe retailing industry accounts for 0.61% of total retail sales in 2011.

While there will always be demand for shoes, the success of a shoe retail store depends on how well it copes with dictates of fashion, demographics, and ever-changing tastes of shoe buyers. The shoe retail industry is segmented across the following product lines (source: IBIS World):

  • Athletic Shoes 41.5
  • Women s Shoes 24.2
  • Men s Shoes 19.3
  • Children s Shoes 15.0

Athletic shoes account for the biggest market share in shoe retail, with basketball and cross training are the most popular category in this segment. Both the men and women s market segments are growing. Price-wise, however, men s shoes are more expensive than women s shoes. There are also a number of niche product categories and novelty designs.

Level of Competition

Competition in the industry is strong. There are a number of established players in the shoe industry with established market positions, brands and reputations. A mall often houses several shoe stores, mostly the major players. Major players in this industry have numerous retail outlets throughout the US, while smaller players are generally independently owned and operated in one or two locations.

The competition also comes from the department store with well-appointed shoe departments; discount shoe stores and outlets, as well as general merchandise discounters such as Wal-Mart and K-mart. The Internet is also emerging as a source of competition as a growing number of users are becoming more comfortable shopping shoes online.

To be able to compete in the industry, your shoe store must offer the following:

  • Excellent service
  • Courteous and well-trained staff
  • Diversity in product selection
  • Competitive pricing
  • Functional store design

Factors Affecting Demand for Shoes

When starting a retail shoe store, the first rule is to understand the triggers for purchasing your product. Knowing the factors affecting demand for shoes enables you to respond more quickly to the needs of the market.

Below are the common factors affecting demand for shoes:

US consumers are extremely price conscious and value driven. Four out of every ten pairs of shoes in America is sold at a discount. The essence of consumer s demand response is to buy less at high prices and more at lower prices. Consumers are generally price-conscious when buying shoes: they often come to a store with a threshold price (say $150) and then they look for a pair within their budget and best fits their criteria. Others even select low-priced items to be able to buy several pairs, without going above their budget. With the advent of discount shoe stores, even branded shoes can be bought at significant discounts. Unless you are catering to the high-income market where clients buy several Manolo Blahniks or Jimmy Choo shoes at a single purchase, you need to carefully check how your market is responding to your prices.

The characteristics and size of the population also impact the demand for shoes. Heavily populated areas like cities have greater demands for shoes relative to smaller towns.

The demographics of the area surrounding your store also impact the selection of your merchandise. If your store is located in the beach area, you need to stock up on sandals, flip-flops, and other must-have beach shoe items. If you are located in the middle of the busy downtown area or business section of your town, you may find that corporate and formal shoes are in greater demand relative to other shoe types.

Changes in Disposable Income

Income dictates the choice and frequency of purchase of shoes. A family with increasing incomes may find itself having more money available for the purchase of shoes. A family with shrinking income, however, may find shoe purchase at the bottom of their priority.
For a high-income area, you can expect a strong demand for brand names, particularly high-end types of shoes. Low-income areas are more likely to be price-conscious: your customers will demand good quality shoes for lower prices.

Weather is a major determinant in the selection and choices of shoes. Sandals and thongs see a surge in popularity during the hot summer months, while boots are in great demand during the colder months. Your inventory needs to take into account the seasons in buying your inventory.

Fashion dictates what sells for shoes. The fashion runways exert heavy influence on what will be seen on the shelves of shoe stores. Fashion creates demand for the current must have items: it can be strappy sandals the past season and ballet shoes the following season. Hence, it is critical to be on the lookout for the next fashion must have the item and make sure that you will be able to cater to the needs of the fashionistas. The drawback, of course, is when you overstock on a particular style when the fashion trends have already moved to the next must have shoes.

Your target market specifically their age and buying power also shapes the look, feel, styles and product offerings of your shoe store. Baby boomers (those born from 1946 to 1964) as well as older members of the Generation Y (born from 1977 to 1994) typically have greater wealth, and can, therefore, afford to buy more expensive shoes. Today s younger generations including teenagers have greater spending money (e.g. parents credit cards, higher allowances) and can afford to shop shoes for themselves.

The shoe industry typically follows the volatility of economic swings and downturns. A surging economy often leads to good sales, while sales may take a nosedive during economic recessions and bust.

Read other articles on starting a shoe retail store business:

Recommended Books on Starting a Shoe Retail Store Business:


JD Williams #shopping #on #line


#shoe retailers

#

Welcome to JD Williams, Shoe Tailor customers!

The Shoe Tailor has now closed but everything you know and love about Shoe Tailor you will find here at JD Williams. You’ll be able to shop with the same account number, call the same phone number, and enjoy all the same delivery options. Plus, your favourite footwear ranges, including Cushion Walk, Brevitt, Lotus and Van Dal plus our perfect calf-fitting boots and figure-flattering fashion can all be found right here on JD Williams too.

You’ll also be able to shop from a wide range of home and garden, electricals and kids departments too!

Sign up for the latest fashion news

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© JD Williams 2016

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Think Everyone Shops Online? It s Not That Simple #retail #coupons #online


#online retail stores

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Shoppers Still Prefer In-Store Over Online Shopping

Although online shopping may be more convenient, shoppers still prefer to make their purchases inside an actual store, new research finds.

Nearly 40 percent of consumers make purchases inside a physical store at least once a week, compared to just 27 percent who do the same online, according to PwC s annual consumer survey.

Even though online shopping may be easier than going to a store, many different factors are driving shoppers decisions to make the trek out to a store. The research found that 65 percent of consumers said they shop in-store to avoid delivery fees, while more than 60 percent said it allows them to have the item immediately. Additionally, 61 percent said they like trying on the item or seeing it in person before buying it.

Other reasons shoppers prefer brick-and-mortar shopping include that they like to support local businesses and it makes returns easier. Despite their preference for buying things in-store, consumers are still using online outlets as part of their shopping process. Nearly three-quarters of those surveyed spend time browsing products online before buying them at a physical store.

For the past several years, the story around retail stores was showrooming, in which stores were places to display items for online purchase, Steven Barr, PwC U.S. retail and consumer practice leader, said in a statement. However, this year s survey results reveal that the online shop has also become a showroom where shoppers research and compare prices for later, in-store purchases.

While many retailers are beefing up their mobile shopping efforts, it remains more of an instrument to get to the point of buying a product, rather than a tool for the actual purchase, according to the study. About half of those surveyed in the U.S. have researched products on their mobile phones, while nearly the same percentage have used them for price comparisons. [The Future of Social Commerce: Shopping On Twitter, Pinterest and Beyond ]

Overall, less than 10 percent of those surveyed make purchases via mobile devices on a weekly basis.

Security issues top the reasons why consumers are hesitant to shop on their smartphones or tablets. One-third of the U.S. consumers surveyed said they do not use their smartphones or tablets for shopping due to security concerns, while 77 percent said they are wary about having their credit card information hacked.

Social media is also playing an increasingly important role in the shopping process for consumers. Even though only 4 percent of U.S. consumers have purchased items via social media, 36 percent said their interactions with brands on social media has led them to buy more from these brands.

Barr said that integrating technology, along with the power to engage on social media, has enhanced the consumer experience.

As these disruptions continue to influence the shoppers purchase journey, the retail store will likely become an experiential venue for both online and non-online purchases, Barr said. From in-store design studios and personal shopping assistants, to coffee and tea ateliers, retailers are offering a comprehensive experience, evolving into something sleeker, more customized and increasingly attuned to shoppers expectations of what the in-store experience should be.

In order to keep shoppers coming back, brick-and-mortar stores will need to become more tailored to the digital age, the study s authors noted.

Consumers are seeking retail experiences over simple purchase transactions, which is inspiring landlords and retailers to collaborate on making the destination more enjoyable, convenient and memorable, said Byron Carlock, PwC s U.S. real estate practice leader. For the physical store to remain relevant today, retailers should adapt to consumer preferences.

The study was based on surveys of more than 19,000 consumers around the world.

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter .

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  • Best Buy: The largest consumer electronics retailer – Market Realist #coupon #finder


    #electronics retailers

    #

    Best Buy: The largest consumer electronics retailer

    Leading consumer electronics retailer

    Best Buy (BBY ) is a multi-channel consumer electronics retailer with stores in the US, Canada, and Mexico. Founded by Richard Schulze and Gary Smoliak in 1966, the company was called Sound of Music until 1986. Today, Best Buy has more than 1,900 stores and locations, including large-format and Best Buy Mobile stores. The company also offers technical support under the Geek Squad brand.

    Market leader

    Best Buy is the leading specialty retailer in the US consumer electronics retail industry. The company is a pure-play consumer electronics retailer. This distinguishes it from the likes of Wal-Mart Stores (WMT ) and Target (TGT ), which in addition to electronics, sell an assortment of products including apparel, toys, and home furnishings.

    According to TWICE Magazine ’s report on the top 100 consumer electronics retailers, Wal-Mart and Amazon.com (AMZN ) rank second and third in the consumer electronics retail industry. In contrast to the traditional bricks-and-mortar retailers, which sell products through physical stores, Amazon is an e-commerce, or online, retailer.

    Changing dynamics

    Over the past few years, consumer electronics retailers including Best Buy, RadioShack (RSH ), and hhgregg, Inc. (HGG ) have faced several challenges. These companies have been hit by the emergence of online retailers like Amazon. Also, difficult economic conditions in the broader market have had more of an impact on consumer discretionary products like electronics. As well, these companies have been facing price wars from big-box or large-store discounters such as Wal-Mart and Target.

    Circuit City, one of Best Buy’s closest competitors, filed for bankruptcy in November 2008 and was permanently shut down in March 2009. RadioShack is on the verge of bankruptcy now. Best Buy too went through a pretty rough phase but managed to survive under the strong leadership of Hubert Joly.

    ETFs holding Best Buy

    Best Buy is a part of several sector exchange-traded funds, or ETFs, including the Consumer Discretionary Select Sector SPDR Fund (XLY ), the First Trust Consumer Discretionary AlphaDEX Fund (FXD ), and the Vanguard Consumer Discretionary ETF (VCR ). The company is also a part of the broader-market iShares Core S P 500 ETF (IVV ) and the SPDR S P 500 ETF (SPY ).

    Series overview

    In this series, we’ll discuss Best Buy’s turnaround strategy, its plans to counter intense competition from Amazon, its recent performance, the factors impacting its business, and certain other key points related to the company.


    Road Runner Sports: The Best Top-Brand Running Shoes – Running Gear #carters #coupons


    #shoe retailers

    #

    MEN’S RUNNING SHOES

    WOMEN’S RUNNING SHOES

    SHOP
    MEN’S MIZUNO

    SHOP
    WOMEN’S MIZUNO

    All the Best Running Shoes, Apparel Gear from all the Top-Brands You LOVE!

    Enjoy your biggest benefits every day!

    Customer Service

    Gift Cards

    Shop the BEST Top-Brand Running Shoes, Gear & Accessories at the World’s Largest Running & Walking Store!

    Welcome Runners! You’ve discovered the Road Runner Sports website, home of the world’s largest selection of the best running and walking gear. In business since 1983, you can trust us for the best price on top rated running shoes, running clothing. and the best running shoe brands for everything from running shoes & sports bras to running socks & heart rate monitors. For help finding your perfect running shoes, let Road Runner Sports Online Shoe Dog fetch your perfect fit! OR check out our Running Shoes: How to Choose page for all the info on finding your perfect pair of running shoes.

    Questions about Road Runner shipping prices and delivery? Visit our Shipping Information page . And if you want free shipping every day on all your running shoes and gear (who doesn’t?), join our VIP Club and reap the benefits of our AWESOME VIP program!

    You’re in luck when you join the Road Runner Sports family. You’re shopping with a passionate group of people that absolutely LOVE running. You’ll rejoice in the fact that you can ask us anything and we’ll be here to give you our very best and honest answer. Reach new heights in your running career with Road Runner Sports in your corner. Live a happy and healthy life and run to your heart’s content – we’ll be here with you the entire way!

    *Some Exclusions Apply

    Copyright 2016 Road Runner Sports, Inc. All rights Reserved


    Retail Jobs – Vacancies in Retail #free #coupon #code


    #retail jobs

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    1378 Jobs from 1378 Advertisements

    CEO – RETAIL Client of Global Retail Recruitment 20 – 21 years. 1 Job(s)

    UAE – United Arab Emirates

    Retail operations Manager Confidential Company 2 – 8 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Credit Collections – Optimization Information Manager bluefin talent 5 – 10 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Credit – Policy Workstream Automation Manager bluefin talent 5 – 10 years. 1 Job(s)

    Dubai – United Arab Emirates

    Marketing Manager-Retail and Licensing Al Ahli Holding Group 5 – 10 years. 1 Job(s)

    Abu Dhabi,Dubai,Sharjah – United Arab Emirates

    Impress Recruiters instantly with a Visual CV

    Grab recruiters attention by highlighting your experience and expertise using visuals. Know more

    Powered by Naukri India

    Marketing Executive for Retail Company POTENTIAL MAX CONSULTANTS FZE 0 – 5 years. 1 Job(s)

    Dubai – United Arab Emirates

    Department Head, Channels (Retail Banking) Gulf Connexions 15 – 26 years. 1 Job(s)

    Retail Sales Promoter – Home Appliances 4homes 2 – 6 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Real Estate Manager A Leading Real estate Company 7 – 14 years. 1 Job(s)

    UAE – United Arab Emirates

    SHOWROOM IN CHARGE – FASHION RETAIL Confidential Company 2 – 8 years. 5 Job(s)

    Dammam/Khobar/Eastern Province,Jeddah,Qassim – Saudi Arabia

    BRAND MANAGER- FAHSION APPAREL RETAIL Confidential Company 8 – 15 years. 1 Job(s)

    Jeddah – Saudi Arabia

    Retail Auditor Hire Rightt Human Resource Consultancy 3 – 5 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Sales consultant Travelex 2 – 3 years. 1 Job(s)

    Assistant Retail Manager Troon Golf 2 – 3 years. 1 Job(s)

    Abu Dhabi – United Arab Emirates

    RETAIL EDUCATION MANAGER Loreal 5 – 7 years. 1 Job(s)

    Retail Head Corporate Resource Consultants 10 – 15 years. 1 Job(s)

    Retail Sales Supervisor Client of Jobrp 2 – 3 years. 1 Job(s)

    Retail Sales Executive Aspin Travels Pvt Ltd 3 – 5 years. 1 Job(s)

    Team Leader – Retail Atlantis, The Palm, Dubai 3 – 4 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Supervisors Perfect Care Solution 3 – 5 years. 1 Job(s)

    Dubai – United Arab Emirates

    Head of Design – Retail Stores Client of Mackenzie Jones 10 – 12 years. 1 Job(s)

    Dubai – United Arab Emirates

    Head of Retail Edge Resourcing 10 – 15 years. 1 Job(s)

    Dubai – United Arab Emirates

    Assistant Retail Operations Manager Personnel Selekt 7 – 12 years. 1 Job(s)

    Dubai – United Arab Emirates

    Head of Retail Client of Gulf Manager 5 – 15 years. 1 Job(s)

    Dubai – United Arab Emirates

    Retail Operations Manager Trafalgar Gen. Trading Company 10 – 15 years. 1 Job(s)

    Other – Saudi Arabia

    Retail Manager Corporate Resource Consultants 7 – 10 years. 1 Job(s)

    Head of Retail GulfBankers 5 – 10 years. 1 Job(s)

    Riyadh – Saudi Arabia

    RETAIL SHOWROOM MANAGER MAC GROUP 2 – 3 years. 1 Job(s)

    Dubai – United Arab Emirates

    RETAIL SALES EXECUTIVE Jobtrack Management Services 3 – 6 years. 1 Job(s)

    Umm Al Qaiwain – United Arab Emirates

    Retail Area Manager Michael Page 4 – 5 years. 1 Job(s)

    Saudi Arabia – Saudi Arabia


    Shoes, Shipped FREE #online #shoping


    #shoe retailers

    #

    Shoes, Shipped FREE

    Posted: Oct 24, 2016 Reviewer: Reader from California from California Overall: Comfort: Look: I ordered the burgundy and the black versions of this shoe. This is a beautiful shoe, with several problems: a) the 38 (listed as 37 on the Zappos website) corresponds to a 37.5. Too big for me. I purchased additional Pedag soles that seem to work. b) the heel is too wide, and my foot moves inside. I purchased Pedag pads that seem to work. c) The black version is not leather. Neither the black nor the burgundy have the inside made of leather. For this price, you would expect something better than expensive plastic. Overall I like the burgundy enough to put up with the above, but am returning the black.

  • Posted: Oct 24, 2016 Reviewer: Catherine Lewis from Cherry Hill, NJ Overall: Comfort: Look: Cannot believe how terrific my feet felt as soon as i put them into these slippers. Soft, wide enough to fit swollen foot, like walking on air. I have no complaints at all, not a single one. They fit, they feel marvelous, and of course Zappos service is not to be believed. Thank you very much for making, selling, shipping; i.e. everyone involved from production to my tootsies.

  • About Shoes

    If you have a pair of feet, you’re going to need at least one pair of shoes. From men to ladies and children to babies, there’s a shoe (or boot… or moccasin … or sneaker!) for everybody. Browse our extensive footwear collection online, or give us a call and let our stellar customer service team help you find the perfect sole mate.

    It’s a proven fact that a woman can never have too many shoes. The perfect pair can add instant “WOW” factor to any carefully crafted ensemble. Try out a sassy pair of chunky Steve Madden ® high heels or Chinese Laundry ® flats for a night out. Make a statement at your next 5K with some bright neon running shoes by Nike. Stay comfortable all day long in your favorite pair of Dansko® clogs. It doesn’t matter if you’re searching for pretty or professional. Find the best shoes here, for every style and occasion!

    Though they may not admit it, men love shoes, too. Even the rugged cowboy needs his trusty pair of boots. Some men may prefer a more relaxed look with a classic pair of Chuck Taylor All Star® sneakers or Reef sandals (we hear they feature a bottle opener in the soles!). Others may go for a more dapper loafer look for the office. For a more industrial workspace, browse our collection of work shoes and work boots by top brands like Caterpillar and Bates Footwear. Seriously. We have it all.

    Kids (and parents) will go nuts over our fun options for children. Light-up sneakers. sheepskin UGG boots. Sanuk flip-flops and baby booties are just a few of the shoe types we carry for kids of all ages – from infants to pre-teens and everyone in between.

    At Zappos, we understand that the shoe won’t always fit. That is exactly why we work hard to provide first-class customer service, hassle-free returns, and free shipping BOTH ways! That, combined with our extensive selection, makes for a match made in shoe heaven.


    Women s Shoes, Shoes For Women #coupons #for #department #stores


    #shoe retailers

    #

    Women’s Shoes: Boots, Heels, Sneakers & More

    Posted: Oct 24, 2016 Reviewer: Reader from California from California Overall: Comfort: Look: I ordered the burgundy and the black versions of this shoe. This is a beautiful shoe, with several problems: a) the 38 (listed as 37 on the Zappos website) corresponds to a 37.5. Too big for me. I purchased additional Pedag soles that seem to work. b) the heel is too wide, and my foot moves inside. I purchased Pedag pads that seem to work. c) The black version is not leather. Neither the black nor the burgundy have the inside made of leather. For this price, you would expect something better than expensive plastic. Overall I like the burgundy enough to put up with the above, but am returning the black.

  • Posted: Oct 24, 2016 Reviewer: Catherine Lewis from Cherry Hill, NJ Overall: Comfort: Look: Cannot believe how terrific my feet felt as soon as i put them into these slippers. Soft, wide enough to fit swollen foot, like walking on air. I have no complaints at all, not a single one. They fit, they feel marvelous, and of course Zappos service is not to be believed. Thank you very much for making, selling, shipping; i.e. everyone involved from production to my tootsies.

  • About Women s Shoes

    Regardless of where you’re going, Zappos will help you get there in style. Because if you give a girl the right shoes. she can take on anything! Running to your next cross training class? We have an assortment of athletic shoes like Nike ® and Under Armour ® with all the latest technologies to help you catch your stride with ease. And don’t fret if you’re looking for a more casual sneaker, we have plenty of those too. Ready for a night out on the town? Put yourself on a pedestal with a range of high heels. boots. and pumps that’ll have you living the high life. Otherwise relax your feet with some slip-ons. from wedges to flats and everything in between. The details of our peep-toe booties will never be a footnote in your ensemble, so expect to dominate in the bold silhouettes of our Chelsea and Harness boots. And if you come across some hurdles in your journey from here to there, we’ve got you. Give ‘em the old boot in whichever style you wish—knee-high, ankle, outdoor, and more! If you need to feel a little more surefooted, we’ve got orthotic-friendly and safety footwear styles like Dankso® and Clarks ® to suit your every need. From the catwalk to the boardwalk, we’ve got a selection that’ll make finding your sole mate a cakewalk.


    2016 Electronic Stores Review – Ratings – Canstar Blue #river #island #jobs


    #electronics retailers

    #

    Electronics Retailers

    The Good Guys can do no wrong

    A lot has happened in the world of electronics retailers since our 2015 consumer ratings. In the last year, Dick Smith has disappeared from shopping centres, while JB Hi-Fi has acquired The Good Guys for a reported $870 million – though the two brands will continue to operate separately.

    It’s not difficult to see what JB Hi-Fi sees in The Good Guys. The retailer has built an unrivalled reputation for quality customer service and great value for money. We can say this because, this year, The Good Guys has topped our customer satisfaction ratings for electronics retailers for the SIXTH year in a row. This makes it the most successful brand in the history of Canstar Blue’s consumer reviews. Congratulations, guys!

    Like in previous years, The Good Guys received five-star ratings from customers in all research categories, including range of products, point of sale service and value for money. This year’s ratings are based on the feedback of almost 2,000 Australian adults who have visited and made a purchase from an electronics store in the last six months. Bing Lee and JB Hi-Fi both received four-star ratings from customers for overall satisfaction, while Harvey Norman achieved three stars.

    While this survey looked at the physical store offerings of these retailers, we also took the opportunity to find out how consumers rate their respective websites, if they’ve used them. Again, The Good Guys was the only one to score top marks in this area.

    Know your customers

    In a world where most of the gadgets and appliances you want will also be available to buy online, it’s crucial for the retailers to offer a service that keeps you coming back to their physical stores. Are you just looking for the cheapest prices, or are you more concerned about receiving expert advice on the products you’re considering? This will likely depend on what you’re buying, but as a general guide, our survey identified the following drivers of satisfaction when consumers head in store.

    • Point of sale service: 27%
    • Value for money: 20%
    • Price compared to other retailers: 18%
    • Range of products on offer: 13%
    • Layout of store: 13%

    The importance of quality customer service can never be underestimated and as consumers, you have every right to expect the best. Chances are you will remember great service for longer than you remember how much you paid for an item. That being said, don’t be afraid to take your money elsewhere if another store sells what you want at a lower price. If you can, head into a store armed with price details and ask that retailer to match the lowest price you have found elsewhere.

    Shopping frustrations

    Just like visiting a supermarket. heading to an electronics retailer is not without its frustrations, particularly when it’s busy. We asked our survey respondents to tell us about their in-store gripes. We found that a lack of sales staff is the most common complaint.

    • Lack of sales staff to assist: 30%
    • Not having the items wanted: 23%
    • Lack of knowledge from sales staff: 17%
    • The store being overcrowded: 13%
    • Long queues at the checkouts: 11%
    • Other frustrations: 6%

    The main ‘other frustrations’ included pushy sales staff, grumpy staff and loud music being played.

    The results varied slightly between the major retailers, with customers at JB Hi-Fi most likely to complain about stores being overcrowded (22%) and long queues at the checkout (12%), while shoppers at Harvey Norman are most likely to complain about a lack of sales staff (33%), the survey found.

    Bing Lee customers are most likely to complain about not having the items wanted (34%) and a lack of knowledge of sales staff (21%).

    No one store will ever be perfect, but it’s important the retailers get as many of these factors right as often as they possibly can. Most people will be able to accept that stores can get very busy and they may need to wait a while to be served, but it’s when these issues become the norm rather than the exception that they will take their money elsewhere – and rightly so.

    The next time you head into a store, remember that it’s the job of the sales staff to keep you happy, so don’t be put off asking for assistance, no matter how busy it is.