AT – T calls on lab stores to lead a retail revolution #online #fashion #retailers


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AT T calls on ‘lab’ stores to lead a retail revolution

CNET takes a trip to AT T Mobility’s headquarters in Atlanta to check out the carrier’s vision for the future of phone shopping.

Updated: May 29, 2014 1:41 PM PDT

ATLANTA — AT T wants its stores to earn the same reputation for quality as the Ritz-Carlton hotel chain, which prides itself on offering five-star service.

That goal would have been laughable less than two years ago, when Consumer Reports called AT T the worst wireless provider in the country. But more recently, AT T has climbed atop many industry satisfaction surveys and has garnered accolades such as a J.D. Power award for top customer service among wireless carriers.

Part of AT T’s secret: a radical shift in the way that the carrier — and its retail president, Paul Roth — approaches its stores.

Instead of just selling handsets and phone plans, Roth wants AT T’s 2,000 retail outlets to tout the benefits of connected devices and services through “experiences.” And Roth has at his disposal a number of “lab” stores where he and his team get to tinker with store details from layouts to fixtures, including something as minor as whether the base of podium should be white or chrome.

“We’re maniacal about that,” he said in a March interview with CNET.

The attention to detail comes as AT T, like rival Verizon Wireless, works to revamp its retail stores and the industry as a whole grapples with a maturing smartphone market and declines in the percentage of phones actually sold at carrier stores.

While a majority of the 27.4 million smartphones it sold last year were purchased at an AT T store, the company wants to further goose sales growth by pushing other Internet-connected gadgets, such as smartwatches and tablets.

For consumers, this means the conversation switches from which phone you want to buy to how a phone, watch, home, and car could work together to make your life easier. It isn’t simply about picking up a phone and paying for it; it’s about having a salesperson walk through different products and services, Roth says.

“Retailers are trying to find ways to add value to the transaction and turn it more into an interaction,” said NPD analyst Stephen Baker.

Minding the store

That may be, as Baker notes, a common approach in the consumer electronics industry, but it’s definitely a different way of thinking for AT T.

The transformation of its retail strategy came after AT T asked itself a simple question: Does retail exist in the future?

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“The answer is yes, but it’s very different,” Roth said.

It’s a question likely on minds across the industry. In the 12 months that ended in February, 61 percent of all smartphones sold were purchased through a carrier store, down from 69 percent two years ago, according to NPD. Baker said he expects the decline to continue this year as consumers shop more online and at large retail chains such as Walmart, which sell prepaid phone services.

Countering that trend is its family of lab stores, one of which is located in the lobby of AT T Mobility’s headquarters here. At first glance, it looks like any typical carrier store in a shopping mall.

And on Mondays, such as the one on which I visited, it acts as a functioning store with inventory and cash — the exception being that all the customers are AT T corporate employees.

The rest of the week, the retail team tests out different ideas, or tweaks the look of displays, often behind closed curtains.

Roth, who has run the retail group for more than five years, was eager to share details about the new concept store. The glass entrance, for instance, is framed with orange, a call back to the hipper, younger vibe of Cingular, which was rebranded to AT T after a series of mergers between regional telcos.

For the store, Roth and his team opted to remove the AT T name, sticking with the blue globe logo unveiled in 2007. They believe that symbol is recognizable enough to stand alone now. The store is highlighted with reclaimed teak, borrowing a touch from Starbucks, alongside splashes of orange and white.

“We wanted something to feel surprising, but familiar,” he said.

Inside the 2,900-square foot space were “experience” areas, such as a round table ringed by music accessories, all surrounding a guitar centerpiece. A miniature drive-in theater helped demonstrate a mini projector that can be hooked up to your smartphone. Roth said that AT T hired someone from Nike to help choose the props used to “better tell a story.” (The company declined to name the individual).

At the back of the store was a demonstration of AT T’s U-Verse home Internet and TV service, as well as its Digital Life connected home business, which allows you to remotely control things like your door locks or lights via a smartphone or tablet. Against one wall was the carrier’s full phone lineup. A few smaller circular bar tables in the center of the store provided a place for employees to talk over the devices with their customers.

What you won’t find: cash registers or sales counters.

See what’s up at AT T’s ‘lab’ store (pictures)

It’s part of AT T and Roth’s plan to improve the retail experience by making it less about the transaction, and more about providing customers with relevant information before and after their purchases.

AT T isn’t alone in this strategy. Verizon in November unveiled a large in the Mall of America in Bloomington, Minn. and has been opening a number of smaller “smart stores” in select locations throughout the US focusing more on experiences and a higher level of service.

The latest incarnation of AT T’s store, dubbed the “Store of the Future” concept, debuted at this lab in July and then went public in August. Since then, AT T has opened or renovated 15 stores to carry that look and feel. Other design elements, like the removal of cash registers and counters in favor of mobile iPad checkout systems, have made their way to other stores (a retail tactic copied from Apple).

The order and placement of the products you see at your local AT T shop? Roth likely determined all of that at the lab store.

The plans is to roll out the Future Store concept to all of AT T’s stores, though Roth didn’t give a time frame for when that would happen.

Attitude vs. aptitude

Many of the changes were in play as far back as five years ago, when AT T opened up the lab stores to figure out what worked in retail. Today, there are multiple facilities, including one in Milwaukee, and another Arlington Heights, Ill. equipped with heat sensors on the ceiling to determine traffic patterns. AT T’s flagship store on Chicago’s famed Magnificent Mile started showing off some of the new retail elements in August 2012.

Shortly after taking over in the retail group in November 2008, Roth began hiring employees not just for their technical aptitude, but also their sales attitude. In the world of retail, that seems like a no-brainer, but AT T was just getting started with its transformation.

Where Ritz-Carlton has its “greenbook” guide for quality service, AT T hands out a little blue book titled “Our Retail Promise” to store employees. The book includes reminders like giving a “warm, friendly, and genuine” greeting to customers as they walk in the door and answering all of the customers’ questions before they leave the store.

Roth pointed to two “hero” tables where AT T highlights marquee products. One of those tables is always reserved for Apple and its iPhone and iPad lineup (“Apple has been a good partner to us,” he says.) The other table offers a display for Beats Music, a mobile streaming service that launched in February that’s exclusively tied to AT T’s wireless service.

What gets highlighted on that one hero table is entirely up to AT T, Roth said. He noted that handset manufacturers have tried to buy out the marquee shelf space, but AT T has declined.

“The store is not for sale,” he said.

Even as the elements of the lab store continue to trickle down through AT T’s retail network, Roth continues to tinker with the look, including figuring out that podium base. (It’s currently a dull chrome, but he says he plans on playing around with it).

In April, the store will start showing phones with the Isis mobile payment service downloaded onto the device. Isis, a joint venture between AT T, Verizon, and T-Mobile, was created with the intent of turning your phone into a wallet. Isis is a big priority for the company, with AT T Mobility CEO Ralph de la Vega calling it a significant driver of growth in the future.

Roth said he sees a chunk of the store eventually dedicated to the cellular-connected car. In addition, more of the store space will be devoted to apps and experiences tied to your mobile device. The reason is simple: “It’s all pushing the concept that the phone is a remote control for your life.”


Midwest Mobility Solutions #clothing #coupons


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Midwest Mobility Solutions Is Your Local AT T Authorized Retailer.

This is just a note to let you know of the outstanding service I received this week for MARCUS !
He was a tremendous help to me and my sister regarding our phone and its service. He took care
of every detail to the fullest. He went above and beyond being a salesmen and a gentlemen.

He even walks you to the door! Can t get much better than that.

Thanks Matthew. To be honest with you, you are the first ATT salesman that has ever given me great service. With the others I always felt they were just trying to make a sale and didn t care if I was happy or not.

The Cleveland Heights associates were the BEST ever!

They stayed until midnight to help and never once complained ? Perfect associates! Can t wait to upgrade with you guys again!

Our salesperson was Jason. I spoke with him back in December just getting an idea of AT T plans. Very impressed with his knowledge, niceness, and willingness to help we returned when we were ready to switch our service. I believe this young man is a huge asset to your company.

I would give him a 15 on customer service satisfaction! Extremely pleased with how we were treated and talked to.

I had an opportunity to spend some time at your New Hudson location today.

Overall, I was very impressed during my visit. The staff was warm, friendly, and helpful to me and every customer that was in the store.

I just wanted to email you about my family s experiences at your AT T store

Ever since my family has switched to the Bloomfield Hills AT T store on Woodward Ave, we have had nothing but the best customer service that we could ever ask for.


Review 2016 #best #online #coupons


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Coupons.com Review

Coupons.com is a source for all things savings. This online coupon service has features to help you save in multiple ways, such as clippable coupons, coupon codes, loyalty card coupons and exclusive member savings.

Whether or not you officially join Coupons.com, you have access to hundreds of printable coupons in the coupon gallery for diverse categories like baby and toddler, foods, health care, household and numerous other categories.

If you’re an online shopper, you should always consult an online coupon service like Coupons.com to see if a coupon code is available. This free coupon website has a huge variety of coupon codes for national merchants such as Target, JCPenney, Walmart, Gap and more. You can search these codes by the most popular, or by the name of the store.

Coupons.com already offers hundreds of coupons to anyone who visits its site no membership is required. However, if you do sign up, you get this couponing website’s weekly newsletter that lets you know about the latest coupons, codes and other money-saving offers.

In the Member Center, you can add your savings card information for grocery stores like Fred Meyer, Fry’s, Kroger, Safeway, Smith’s, Vons, Tom Thumb and more. Simply enter your card number. Now that you have added your card, you have access to coupons found in the general coupon gallery as well as others. Instead of clipping and printing these coupons, you can add them directly to your savings card and then, when you purchase the items and check out at the grocery store, the coupons will automatically be applied to your order. You can always view the coupons on your card and even print the coupon list so you know for sure what you have.

Many online coupon services borrow their coupons from Coupons.com, so you know the coupons are good. To print them, you will need to install the coupon printer, which is a browser add-on. Then simply choose the coupons to clip and press the button labeled Print Coupons. You can also choose to download the free Coupons.com mobile app, which gives you access to local coupons in addition to all of the coupons you can find on the regular website.

For as many printable coupons, coupon codes and additional features this coupon service provides, it is extremely easy to use. The user interface is uncluttered and site navigation is ideal. Coupons.com has an in-depth FAQs section that covers frequently asked questions concerning all of the features, installing the coupon printer and more. For more information on how to specifically install the coupon printer, the coupon website also provides a troubleshooting guide. For general or technical questions, you can fill out an online form or call the company using the provided support phone number.

Coupons.com is an online coupon service for finding savings on your everyday grocery needs, as well as online purchases. You can also find local coupons from the mobile app, as well as a weekly newsletter to let you know when new coupons are available.


Unlocked Windows Phones – Microsoft Store #free #online #coupon #codes


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Unlocked phones

Unlocked Windows Phones

Unlocked Windows phones give you the features and functionality you want, plus the option to use the carrier of your choice. Just like our other phones, when you buy an unlocked Windows phone you’ll get:

A Stunning Display: Whether you choose a phone with a standard, VGA, or HD IPS display, you’ll get a gorgeous view of all your favorite content. Boasting deep blacks, rich colors and incredibly sharp images, plus a sensitive, responsive touch screen, our unlocked phones allow you to see – and navigate – content in a whole new way.

Xbox Live: Get in the game virtually anywhere. With fast, simple access to Xbox Live. our unlocked Windows phones give you the power to play your favorite game (or keep your kids entertained) at home and on the go.

High-Resolution Cameras: With front- and rear-facing cameras designed to clearly capture life’s most memorable moments, getting the perfect shot is simple.

Windows 8.1 (or Windows 8.1 ready): An unlocked Windows phone with the Windows 8.1 operating system (or access to it) gives you the ability to personalize your phone to meet your unique needs. By using Cortana, your personal smartphone assistant, you can choose to receive reminders and get recommendations that help you stay on track and on schedule. And with the option to pin important items to your Start screen, you can get fast, easy access to the features you use most – like notifications, email, text messaging and more. Plus, with a range popular pre-installed apps and access to the Windows Phone Store. you can add even more functionality to your go-to mobile device.

Even though unlocked phones aren’t associated with a carrier, it’s important to note that they will only work on GSM cellular networks using SIM cards provided by a carrier, like AT
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SIR30212 – Certificate III in Retail Operations #retail #store #manager


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Qualification details

Training component details
The following details are displayed for each different NRT:-

Training packages

– Training package details
– Training package components

Qualifications

– Qualification details
– Qualification components

Accredited courses

– Accredited course details

Modules

Units of competency

– Units of competency details
– Unit components

Skill sets

– Skill set details
– Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.


Retail Week Archives – Jacqueline Gold #chinese #retailers


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Retail Week

For several years Jacqueline has written a bi-monthly column for leading publication Retail Week. Jacqueline shares her thoughts and opinions on the world of retail and which retailers are getting it right and which may need to re-focus. As the woman behind one of the UK’s most unique and successful retail brands, Jacqueline’s column most definitely reflects this and is always an informative and entertaining read.

Below you will find the most recent columns that Jacqueline has written for Retail Week.

Retail Week December 2015 There s nothing wrong with grabbing a bargin

December 18th, 2015

Retail Week October 2015 The VW scandal points to a greater issue of trust

Retail Week June 2015 Harness the potential of customer curiosity

Retail Week March 2015 My politics, like my products, are always blue

Retail is a simple game, complicated by others. If in any doubt, go back to the grandees of trade and ask yourself in any situation what would Ken Morrison, Jack Cohen or Bernard Lewis do?

Retail Week August Retail Life

Those of you who practice pilates or yoga will understand the benefits they offer are mainfold. They go far beyond toe-touching agility and right to your very core.

What I m a Celebrity can teach us

December 10th, 2013

Nothing says its nearly Christmas like settling down in front of a roaring fire, switching on the telly and watching minor celebrities getting covered in cockroaches

Make your business the perfect fit

October 11th, 2013

If we don t understand how they want that bra to make them feel, then it s not going to be right for them

John Lewis to drive loyalty with rewards card launch

October 11th, 2013

John Lewis is to launch its first loyalty scheme as it aims to build knowledge of its customers and fill a gap in its armory

Start from scratch for the best ideas

Don t settle for retail evolution, aim for revolution instead, says Jacqueline Gold

Seasonal launches are outdated

Oscar Wilde once said that conversation about the weather is the large refuge of the unimaginative . Given that, for most of my life, I have been creating things that simulate the imagination

Facts are fine but we need passion

January 22nd, 2013

I ve always been slightly uncomfortable with the fact that we are taught by good business practice and no doubt the finest business schools to make decisions based primarily on facts and figures. Those of us who I d call retail traders know that successful retailing is often intuitive.

The Difference is in the extra 1%

It’s been an amazing few weeks from Danny Boyle’s wonderful celebration of everything that makes us proud to be British in the Olympic Opening Ceremony to the Games themselves, with so extraordinary athletes and outstanding performances.


Top 15 Most Popular Coupon Websites #british #retailers


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Top 15 Most Popular Coupon Websites | October 2016

Here are the top 15 Most Popular Coupon Sites as derived from our eBizMBA Rank which is a continually updated average of each website’s Alexa Global Traffic Rank, and U.S. Traffic Rank from both Compete and Quantcast .“*#*” Denotes an estimate for sites with limited data.

1 | GroupOn
261 – eBizMBA Rank | 30,000,000 – Estimated Unique Monthly Visitors | 98 – Compete Rank | *292* – Quantcast Rank | 393 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

2 | RetailMeNot
319 – eBizMBA Rank | 24,000,000 – Estimated Unique Monthly Visitors | 239 – Compete Rank | 301 – Quantcast Rank | 418 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

3 | Zulily
556 – eBizMBA Rank | 20,000,000 – Estimated Unique Monthly Visitors | 123 – Compete Rank | 641 – Quantcast Rank | 904 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

4 | Coupons
706 – eBizMBA Rank | 18,250,000 – Estimated Unique Monthly Visitors | 160 – Compete Rank | 1,280 – Quantcast Rank | 678 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

5 | ShopAtHome
763 – eBizMBA Rank | 18,000,000 – Estimated Unique Monthly Visitors | 104 – Compete Rank | NA – Quantcast Rank | 1,421 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

6 | SlickDeals
781 – eBizMBA Rank | 17,000,000 – Estimated Unique Monthly Visitors | 889 – Compete Rank | NA – Quantcast Rank | 673 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

7 | LivingSocial
835 – eBizMBA Rank | 12,000,000 – Estimated Unique Monthly Visitors | 202 – Compete Rank | NA – Quantcast Rank | 1,468 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

8 | Woot
1,419 – eBizMBA Rank | 10,000,000 – Estimated Unique Monthly Visitors | 1,606 – Compete Rank | *1,500* – Quantcast Rank | 1,152 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

9 | eBates
1,851 – eBizMBA Rank | 7,500,000 – Estimated Unique Monthly Visitors | 922 – Compete Rank | 2,382 – Quantcast Rank | 2,250 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

10 | FatWallet
2,058 – eBizMBA Rank | 6,000,000 – Estimated Unique Monthly Visitors | 2,653 – Compete Rank | *2,143* – Quantcast Rank | 1,379 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

11 | Gilt
2,184 – eBizMBA Rank | 5,900,000 – Estimated Unique Monthly Visitors | 1,671 – Compete Rank | 2,034 – Quantcast Rank | 2,847 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

12 | DealsPlus
2,918 – eBizMBA Rank | 5,500,000 – Estimated Unique Monthly Visitors | 1,678 – Compete Rank | 2,549 – Quantcast Rank | 4,527 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

13 | BradsDeals
3,074 – eBizMBA Rank | 5,000,000 – Estimated Unique Monthly Visitors | 1,815 – Compete Rank | 1,884 – Quantcast Rank | 5,522 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

14 | Savings
4,064 – eBizMBA Rank | 4,500,000 – Estimated Unique Monthly Visitors | 1,897 – Compete Rank | NA – Quantcast Rank | 6,231 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

15 | DealCatcher
4,240 – eBizMBA Rank | 3,500,000 – Estimated Unique Monthly Visitors | 2,508 – Compete Rank | 2,884 – Quantcast Rank | 7,327 – Alexa Rank | Last Updated: October 1, 2016.
The Most Popular Coupon Websites | eBizMBA

Related eBizMBA Guides


What is a Retail Outlet? (with pictures) – mobile wiseGEEK #retail #stores #online


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wiseGEEK: What is a Retail Outlet?

A retail outlet may refer to one of two things. The first is a store that simply sells merchandise directly to the consumer; the merchandise is generally purchased by the store from a wholesaler, or it may be manufactured by the company that owns the store. The second type of retail outlet is a store that is opened by the manufacturer, often near the factory, for the purposes of selling over-produced or irregular merchandise at discount prices.

Within the first category of retail establishments, some retail outlets are large stores with a wide variety of merchandise, while others are small specialty boutiques. They are generally in a fixed location, such as inside a shopping mall or in an independent storefront on the street. A kiosk is also a type of small retail outlet. Retail outlets also often have online stores as well.

Retail outlets generally sell goods in unlimited quantities to consumers, unless a store is offering a particularly deep discount. Then the owner may limit quantities to avoid someone purchasing all of the items to sell at their own retail outlet, or eliminating all the inventory for the other customers who may visit. Almost anyone can open a retail outlet with an investment; though it may not be necessary to have a business education, it might be a good idea.

Anyone who owns or manages a retail outlet will need to be able to maintain stock levels, take inventory, advertise and market their business, and provide customer service. among other duties; some might also need to hire additional employees to help run the store. Stores typically set their own prices by marking up slightly the price at which items were sold to them from the manufacturer. Some stores choose to offer discounts to particular groups of shoppers, such as students or the elderly, or some might produce their own coupons or sale fliers to encourage shoppers to visit the location.

Retail outlets that offer discounted or irregular merchandise from the factory are generally much simpler, and often do not require much advertising or even merchandise presentation. These types of discount outlets are especially popular for designer stores, as people may be able to find slightly irregular or outdated designer items for a fraction of the initial price; often, it is difficult or impossible to tell that there was a mistake made in the manufacturing at all, though the customer should always examine the merchandise carefully before purchasing. This type of retail outlet is virtually never opened independently, but usually at the discretion of the manufacturer.

Article Discussion

There is a fabulous store in New York City that sells below market designer clothing really cheap. It is Century 21 and they have a store in lower Manhattan. The only bad thing is that the store does not have any fitting rooms because it its somewhat no frills environment, but you can leave with some great deals on designer clothing as long as you don’t mind that it might be last year’s season instead of the current season.

Some of these clothes are so classic in nature that no one will ever know that it the clothing is from an older season.

There was a Crocs store that offered shoes for $10.00. Most of these shoes normally retailed for $30 or more. These kinds of deals really make shopping fun, but it is important to look at the price that you are paying.

Just because the mall states that it is a below retail outlet mall it doesn’t mean that the prices are all that low. Some of the prices are similar to what you would find in a regular mall.

You really have to know what you are looking for and if the prices are not that low, I wouldn’t buy. I also would not buy electronics at any of these retail stores because they are usually not authorized dealers and the manufacturer will not honor warranties that are normally associated with the product.

So if you have any problems with your purchase you will be out of luck.

I love going to outlet malls. I think that the best time to shop at that these factory outlet malls are around Memorial Day, the Fourth of July, and Labor Day. They offer generous sales during these holiday periods because they try to take advantage of the extra tourist traffic that they will receive during this time.

I sometimes shop at the Sawgrass Mills outlet mall in Sunrise Florida. This is a huge mall and among one of the biggest in the United States. There are great deals to be had at this mall, but you have to be willing to deal with the crowds because this mall gets really crowded.


Business Has Been More Lucrative For U #promocodes


#retail clothing stores

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Business Has Been More Lucrative For U.S. Clothing Stores

U.S. clothing stores are more profitable than they have been in years, even as sales growth has slowed, according to an analysis of private-company financial statements by Sageworks. a financial information company.

Net profit margin at privately held clothing stores (NAICS 4481), on average, was nearly 7% in 2013, or roughly double the margin of each of the previous two years, according to Sageworks’ industry analysis. Sales, meanwhile, grew about 5% in 2013, compared with nearly 7% and 9% growth in 2011 and 2012, respectively.

Net profit margins at publicly traded clothing retailers over the last sever al years, meanwhile, have been steady, at around 5%.

Through its cooperative data model, Sageworks collects financial statements for private companies from accounting firms, banks and credit unions, and aggregates the data at an approximate rate of 1,000 statements a day. Profitability among public and private companies isn’t perfectly comparable, because Sageworks adjusts the net profit margin for private companies to exclude taxes and include owner compensation in excess of their market-rate salaries. These adjustments are commonly made to private company financials in order to provide a more accurate picture of the companies’ operational performance.

Large clothing chains, including many public ones, generate the most industry receipts and employ the most people, but a substantial number of Americans run their own clothing stores. Indeed, two-thirds of all clothing retail firms in the U.S. are sole proprietorships, according to data from the Census Bureau .

Sageworks analyst Peter Brown said that apparel retailing can be a tough business, pointing out that several publicly traded clothing chains, incl uding Coldwater Creek, Aeropostale and Abercrombie Fitch, have announced store closings in recent quarters. Retailers, in general, have thin profit margins relative to many other sectors, he added. And clothing stores’ average net profit margin is several percentage points below the all-industry average of nearly 8%, Sageworks’ data show.

Brown said solid operational management might be behind clothing retailers’ higher margins in the face of slowing sales growth. “If you saw a slowing of sales, you’d expect to see at least some impact on net profit margi n, unless owners and managers w ere really on top of things,” he said. “They were probably doing a better job in purchasing and in ordering.”

Inventory days increased the year before, perhaps as clothing retailers bought more inventory in anticipation of higher sales, but they’ve come down nicely since then, Brown said.

Inventory days (or the number of days it takes a firm to move inventory), for example, dipped in 2013 after a 2012 increase that Brown said might have been tied to expectations of stronger demand.

In addition to turning inventory a little more quickly, clothing retailers in 2013 were doing a couple of other things that are positive for cash flow, Brown noted. Average accounts receivable days, or how long it takes firms to collect payments from customers, improved from 2012, as did accounts payable days (how long it takes a firm to pay its vendors and suppliers).

“They’re taking a little bit longer to pay their debt, but they’re receiving their cash a little sooner, and they’re turning their inventory a little bit faster,” Brown said. “That combination is a positive for cash flow .

Sageworks, a financial information company, collects and analyzes data on the performance of privately held companies and provides accounting and audit solutions .

RECOMMENDED BY FORBES


Retail Week Magazine – Retail Week #retail #branding


#retail week

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Retail Week Magazine

The Retail Week Magazine can be delivered to your home or office and provides you with an overview of what’s happening in the retail industry.

In the print edition you can find information that is both challenging and vital to the business of retail. Retail Week excels at identifying what is important information for the retail sector, and the opinions of the retail industry’s leaders will provide you with a unique insight to into UK retail market.

In every issue you will find:

  • Detailed insight – with the Big Story you can gain insight into the key areas of retailing allowing you to build a complete picture of the market.
  • Practical advice – the Retail Surgery helps you to overcome the operational issues facing your business
  • The Inside Track lets you see inside stores across the length and breadth of Britain, plus insight into the latest outlets and how they will change the customer experience
  • Retail comment from key figures within the industry enabling you to understand the key themes impacting on retail and learn from your peers
  • Market data to keep you up-to-date with retail performance and the provide the insight you need to make informed decisions