Salon & Spa Manager Job Description
Want to manage a salon or spa?
Many licensed cosmetologists and other beauty professionals decide to take their careers to the next level and either open their own or begin managing a salon or spa. This is a forward-moving career path for those beauty pros with the entrepreneurial spirit. This is a job well-suited to people who love to help a business grow, enjoy managing day-to-day business needs, like helping others develop their skills and are comfortable handling all types of customer service needs. Beauty Schools Directory has created this resource for people just like you, who are considering taking the next step in their careers.
Simply enter your zip code and choose the “Salon Management” program from the box on the right to find classes near you to train for this career.
Jump to Your Question:
What is a salon, spa or barbershop manager?
The salon, spa or barbershop manager plays a very important role in the daily operations of the business. He or she ensures that the business is running efficiently, the customers are tended to and satisfied, and the business is operating at a profit. Salon and spa managers also have to make sure that the business is operating according to the laws of the state and that all staff members have the appropriate licenses and abilities to perform their jobs. The managers are often responsible for hiring, maintaining and firing staff if necessary, and coaching employees to be successful at the salon, spa or barbershop.
The manager is a critical player when it comes to running a successful, profitable beauty or grooming business. This person essentially juggles all the moving parts to ensure satisfied customers, happy employees and a profitable business.
The managers can work in hair and beauty salons, day spas, hotel and hospitality management, beauty and skin care companies, or tanning salons. Top salons seek skilled directors that can oversee all operations of the business, including having knowledge of bookkeeping and financial concepts.
What are the typical duties of the salon or spa manager?
Managers in the hair salon and spa business are in charge of all things staffing. Aside from interviewing, hiring, promoting and firing employees, they also schedule the employees so that staff is always available to provide the right mix of services to meet customer demand.
They often oversee staff training and development and make sure that advanced training opportunities are available to employees, such as conferences, workshops or continuing education units . Your staff should always strive to stay current on the latest hairdressing and other techniques, and be knowledgeable about the latest trends in beauty. This is ideal for a business to have a motivated staff that is always reaching for their maximum technical and professional potential, and it s good for the clients as well.
The managers will also manage and supervise non-creative staff such as receptionists, schedulers and maintenance staff to keep the business running smoothly and on time. Communication is a core component of the manager or owner job, including communicating to the entire team about company policies and procedures, major staff changes, sharing customer feedback, the vision for the future of the company, and employee reviews.
Salon and spa managers must create an atmosphere where customers are comfortable and are satisfied, leading to repeat visits and referral business. This may sometimes mean fielding customer service concerns, or implementing sweeping changes in how the salon is run to better meet the needs of the community.
The managers ensure that all equipment is operating safely and optimally, and that the hair salon or spa appearance is one that creates an inviting, relaxing environment for customers. Clients should always feel they are entering a safe and sanitary environment when getting beauty services from your business, and you may need to regularly review and maintain the utmost client service standards.
Salon, spa and barbershop owners and managers are usually responsible for daily banking, budgeting, expenditures and other financial duties. This can range from managing petty cash for small maintenance tasks around the shop, to managing payroll and overseeing employees to accurately report their tips for tax purposes.
They are responsible for the ordering of supplies for the business, as well as ensuring retail operations remain stocked. Product sales are a critical component of the business s revenue. This can include developing inventory control methods, creating major sales and promotions and other marketing activities to increase sales.
Salon, barbershop or spa owners and directors may be responsible for marketing activities for the salon. This could mean deciding on advertising campaigns and budgets to draw in more business in the community, choosing charities or events to sponsor on behalf of the salon or barbershop, or implementing an e-mail marketing campaign to past salon clients. They may also be expected to attend demonstrations, fundraisers or other events to keep the business involved in the community.
What type of training is required to become a salon or spa manager?
These are managerial positions that a person generally works their way up through the ranks to obtain. Salon or spa managers usually start out as creative technicians before going into management, so they can have a solid grasp on how the business works on the ground floor.
A hair salon manager would need to understand exactly how the salon business works, so they generally have completed beauty school and are licensed in their area of expertise. They often have several years of experience as a hairstylist, barber, esthetician, nail technician or other beauty professional before advancing their career into a management or ownership position.
The stylist interested in becoming a salon manager could take business courses at a local college or even pursue a business degree at a traditional 4-year university. However, many have reported that this is a broad, generic business degree. More and more schools are starting to create a specific training program dedicated specifically to running salon, spa or barbershop businesses. There are many online or in-person spa and management training courses to gain knowledge about business concepts.
What is the average salon or spa manager salary?
The salary a barbershop, salon or spa director or owner can earn varies on a number of different factors, including the size of the salon or spa, the number of employees and overhead costs of the business, the region of the country, years of experience and more. The Bureau of Labor Statistics (2015) reports that first line supervisors earn a mean annual wage of $38,240. Salon, spa and barbershop owner salaries are likely highly dependent on how profitable and successful the business is.