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Biggest and Best Canadian Retail Chains #home #retail #group

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2013 World’s Largest Canada Retailers

Updated September 19, 2016

See also. What is the Largest Single Retail Store in the World?

In general, Canadian retailing is gaining on the global retailing stage in terms of the revenue of the largest Canadian retail chains. In the past two years all of the largest Canadian retailers have improved their rankings on the annual Global Powers of Retailing list published by Deloitte Touche Tohmatsu and STORES Magazine. The increases for the biggest and best Canadian retailers have been slow and steady for the most part, but the trend has definitely been upwards.

In the most recent statistics provided by the Canadian government, retail trade contributed 76.9 billion to Canada’s Gross Domestic Product (GDP), surpassing the contribution of wholesale trade, which was $71.1 billion in that same time period (2011). There are approximately 1.8 million people employed by the Canadian retail industry, and employment by electronics and appliance stores has seen the biggest increases, along with employment with non-store (Internet based, for example) retailers.

Canada’s retail industry struggled during the critical December holiday shopping season in 2012, falling 2.1% when compared with same time period in 2011. This could be due to a consumer spending pull back, but it could also have something to do with the growing presence of international retailers, particularly via Internet channels. Of 10 largest Internet shopping sites used by Canadians, only two of them – Chapters/Indigo and The Source – are Canadian retail companies.

Seven of the ten most popular retail shopping websites in Canada are based in the U.S. according to reports by the Huffington Post.

One exception to the slow-and-steady upward trending of Canadian retail companies is home improvement company RONA, which has made a meteoric rise on the global retail rankings, flying past Canadian legacy retail chain Hudson’s Bay Company and the Liquor Control Board in the two years after it first achieved a ranking on the World’s Largest Retailer list.

Between the 2012 and 2013 Global Powers of retailing, RONA rose 47 positions in the World’s Largest Retailing ranks, thanks to some acquisitions in 2010, and a $1.35 billion increase in retail sales.

In that same period there were some significant changes in the global revenue rankings of other Canadian retail chains, although much less dramatic than the RONA rise. Canada’s largest retail chain, Loblaw hypermarkets nudged rose 8 ranking positions in just one year, almost breaking into the Top 30, which is not insignificant. In that same one year period, Canada’s largest grocery store chain. Sobey’s, fell four positions in the global retail ranks, losing ground to Italy’s largest supermarket chain, Coop Italia. To put things into perspective, both Sobey’s and Coop Italia are smaller than H-E-B, which is only #5 on the Largest U.S. Supermarkets ranking list.

Canadian Tire rose 11 positions in the global retail rankings between the 2012 and 2013 Global Powers of Retailing reports. Drugstore and pharmacy chain Katz made the most significant strides in that one-year period as well, rising 25 position in the global retail rankings to become one of the top 150 retail chains in the world.

What follows is a complete list of the largest Canadian retail chains ranked on the 2013 Global Powers of Retailing list. The number next to each company name represents the revenue ranking of the retail company (based on 2011 revenue figures), compared to 250 other world s largest retailers on the Global Powers list.

World s Largest Canada Retailers 2013 – Canadian Retailing Compared to the Top 250 Retail Companies in the World by Annual Revenue:

10% Off Disney Store Coupon: Promo Codes 2016 #coupons #for #stores

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    About Disney Store

    Save an average of $14 with 28 coupon codes & deals for The Disney Store is the premier retailer carrying high-quality Disney themed products and merchandise. Shop toys and play sets from your favorite princess or hero or get dressed head to toe sporting your favorite movie and characters. New arrivals, special offers and exclusive lines on official Disney Parks products, tees, shorts, PJs, and costumes for all ages are available along with home décor and accessories. Get ready for a magical shopping experience when you shop online or in-store and save money by using Disney Store coupons and free shipping offers.

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    Admin Jobs, Vacancies #retail #human #resources

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    What Skills Are Acquired in Retail Job Experience for a Resume? #the #retail #industry

    #retail experience


    What Skills Are Acquired in Retail Job Experience for a Resume?

    Working in retail is about much more than just selling products or working a cash register. If you are interested in a permanent retail career or just looking for temporary employment, a job in the retail industry will provide you with many important skills that will last a lifetime. Recognizing these skills and adding them to your resume can help advance your career in many ways, whether you plan to stay in a retail environment or branch into another field.

    Rocking Retail on Your Resume

    If you’ve worked in the retail industry, be sure to include your customer service skills on your resume. You have likely assisted customers in a variety of ways, including resolving customer complaints and disputes. Retail jobs also teach you how to stay cool under pressure and think on your feet, which is a skill you likely honed during the Christmas shopping season when lines at your register were long and customer patience was short. The accurate handling of cash, credit and debit transactions should also make it to your resume, as this skill is one of the most important gained from your work in a retail establishment. Some jobs may also teach you technical and computer skills, since the retail environment requires you to work with point-of-sale systems and inventory tracking and ordering programs, depending upon your specific retail role. Further, don’t forget your sales skills and that you thrived in a team environment.

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    Make that change with an informed decision

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    The Elements Of A Great Shopping Experience #retail #market

    #retail experience


    The Elements Of A Great Shopping Experience

    Paula Courtney found “wow” when she took her daughter to the employee washroom at her local grocery store. A sign by the door instructed workers to remain physically by the side of any customer experiencing a problem until that problem was resolved. Later, when Courtney was in the checkout line, the cashier noticed Courtney’s blueberries were squishy. The cashier insisted on walking back to the produce section to find a fresh box.

    For Courtney, chief executive of The Verde Group. a Toronto retail research and consulting firm, that was a “wow” shopping experience.

    New Wharton research finds that 35% of shoppers have had an extraordinary retail experience in the past six months. But in order to hit that mark, retailers must deliver on as many as 10 different elements of the shopping experience simultaneously. Retailers are rewarded when shoppers tell others about their experience. “Peoples’ expectations are pretty high. It’s easy to [fall short of those expectations], and hard to eclipse [bad experiences, even] with something that’s over-the-top,” says Wharton marketing professor Stephen Hoch. “Bitching and moaning is more common than praise.”

    Wharton’s Jay H. Baker Retailing Initiative teamed with Verde and the Retail Council of Canada to discover how retailers can create an extraordinary experience for shoppers. In an online survey, 1,006 shoppers in the United States and Canada were asked: “Can you think of a shopping experience that you had in the past six months or so that was especially great, in that the experience created delight and surprise for you in any way?”

    A report based on the research, titled “Discovering ‘WOW’–A Study of Great Retail Shopping Experiences in North America ,”points to five major areas that contribute to a great shopping experience:

    –Engagement: being polite, genuinely caring and interested in helping, acknowledging and listening.

    –Executional excellence: patiently explaining and advising, checking stock, helping to find products, having product knowledge and providing unexpected product quality.

    –Brand Experience: exciting store design and atmosphere, consistently great product quality, making customers feel they’re special and that they always get a deal.

    –Expediting: being sensitive to customers’ time on long check-out lines, being proactive in helping speed the shopping process.

    –Problem Recovery: helping resolve and compensate for problems, upgrading quality and ensuring complete satisfaction.

    In all, respondents mentioned 28 elements of a great experience, such as salespeople who “immediately acknowledged you” or “could easily explain a product to you” or “seemed genuine.”

    Pulling It All Together

    Courtney says the typical wow experience has 10 of those elements at the same time. Further complicating the mission for retailers is the fact that the most important elements vary among individuals. “It’s like a perfect storm,” she says.

    Retailers can focus on creating a “bedrock,” or platform, based on the five major pillars of retail satisfaction to increase the probability of creating a wow experience. According to the research, four in five shoppers will tell an average of three other people about a wow experience.

    Brand experience and engagement are the strongest drivers of loyalty, according to the survey. The top response was related to engagement, with 63% of those reporting that during their great shopping experience, store employees were “very polite and courteous.” Salespeople who were knowledgeable about the product in the store got the second-highest response at 55%. As for execution, about half of those experiencing a wow shopping trip stressed store employees’ familiarity with products, their advice and the level of interest in the customers’ needs as essential to a great shopping experience. Slightly fewer–two in five–pointed to surprisingly great product quality and store representatives who go out of their way to check stock as crucial elements of exceptional shopping.

    Brand experience includes store design and atmosphere, consistently great product quality, making customers feel they’re special and the sense that customers always get a deal. Hoch says this element is somewhat “fuzzy” because chain stores, which account for the majority of shopper visits, often provide trendy merchandise and stylish store environments, but also run the risk of projecting sameness. Earlier research by the Baker Center and Verde found that shoppers reported “mall malaise”–boredom with the similarity of specialty chain stores. “Most chains are cookie-cutter,” says Hoch. “Even if the stores themselves are different from each other, the same store is in every mall. It’s probably a lot easier for a small merchant to provide this brand experience. Unfortunately, if people see the same look over and over again, they find it mundane.”

    Speeding the shopping process is another important trait of a great retailer, according to the survey. Three of four aspects of the expediting pillar–helping customers complete their shopping quickly, and being sensitive to time and check-out lines–are rated as “very important” by half of those who encountered each during the shopping experience they cited as “great.” Hoch says many people, especially women, no longer approach shopping as a pleasant task. “Shopping used to be a happy, social event–and it can still be–but more often now it’s part of a larger trip, and you are trying to get a lot accomplished in a certain period of time.”

    The ability of a retailer to resolve a problem once it crops up is another key factor in determining whether a shopper will have a great experience. One in four respondents mention that a store representative stayed with them until their problem was resolved. Fewer than one in 10 said they were compensated for a store error, or that a store representative broke company policy to resolve a problem or automatically offered a product upgrade.

    Courtney stresses it is important for retailers to have a clear, simple problem resolution process. “The biggest issue is problem ownership,” she says. “If all you can do is train everybody on one thing related to problem-solving it would be getting people to own the problem and not pass it off.” Hoch says that while problem resolution was not as great a factor as some of the other five elements, one common thread emerged from the research: “A person stepped up to the plate and figured out how to solve the problem.” Having that experience changed the consumer’s state of mind from helplessness to, “‘Boy, somebody came up and helped me.’ We all like a hero, but it doesn’t happen very often,” Hoch notes.

    The research also indicates that the components of a great retail experience vary somewhat by the age, gender and nationality of shoppers. Younger consumers, aged 18 to 30, were most likely to recall having a great shopping experience. Those over age 50 were more likely to mention store representatives who seemed genuine and caring. They also liked being acknowledged and treated courteously. Hoch notes that younger shoppers’ retail experiences are colored by greater comfort with multitasking and familiarity with the Internet, making them more transaction-oriented than relationship-oriented and less tied to brick-and-mortar stores.

    Canadian shoppers cite “getting a deal” as a more important part of the brand experience than do shoppers in the U.S. The Canadians also put more emphasis on an exciting store atmosphere or design. Courtney argues that understanding differences across national lines is critical for global retailers. “It shows the need to recognize the customer who shops in your retail footprint. Creating a ‘one-size fits all’ doesn’t work,” she says. “There are some significant differences between Canadians and Americans. More important, there are age and gender differences that are relevant to every customer you serve and are easy to identify.”

    The best way to lay the foundation for customers to have great retail experiences is for store owners to hire and train staff who are able to take basic information about shopper preferences and convert that knowledge to customized service. “If you are a mass merchandiser with no training program, the likelihood of creating wow is slim to none,” says Courtney. “Hiring policy is core to a business that creates ‘wow.’”

    In the current recessionary climate, price is important to consumers, but only one factor in the overall wow shopping experience. The researchers found that of those experiencing a wow shopping trip, 43% said having consistently excellent products was a factor in their recent great retail experiences. That was the top response in regard to brand experience, followed by “getting a deal,” which was cited by 31% of respondents. “We have created a value-based consumer,” says Courtney.

    While the Great Depression led to an era of penny pinching, today’s economic crisis is leading consumers to focus more on value than price, she adds. “With credit cards and retail and telecom, we are seeing value-based buying. … People are being more scrupulous about where they buy and what they buy. More educated consumers are looking for a better value in everything.”

    Still, even in a challenging economic environment, she says, retailers are able to deliver a wow experience if they plan to provide the basic elements of a great shopping experience. “Despite shortages of resources and store closings, it is still possible to delight and surprise,” she contends. “The possibility exists when retailers have everything in place.”

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    Maximise the return on your marketing investment by ensuring a consistent experience for your customers.

    Retail Experience skilfully combines brand vision awareness, point-of-sale design, store development, staff training and visual merchandising to help your retail stores exploit opportunities to connect above-the-line marketing initiatives with the below-the-line in-store experience.

    From fashion to pharmaceuticals, government to entertainment, banking to FMCG, the Retail Experience strategy has been designed to produce tangible improvements in the retail environment, and a measurable increase in sales conversions.

    Charmaine orchestrated a merchandising program for the Sony Store in Store program. She produced a highly relevant and detailed Visual Merchandising Procedures manual for the program and delivered some fantastic training sessions for the retail team. Charmaine was a pleasure to work with and provided some outstanding insights and creative ideas that benefited the program and ultimately assisted in improving our sales results. Charmaine has a very vivacious nature and positive attitude that made it extremely enjoyable working with her. Nathan Archie, SONY GROUP

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    How To Sell Your Retail Job Experience On Your Resume #retail #sales

    #retail experience


    How To Sell Your Retail Job Experience On Your Resume

    If you ever feel like your part-time retail experience won t impress a potential employer, chances are you re probably not emphasizing the skills you strengthened, your sales achievements or what you learned about running a business successfully on your resume.

    And that means you re missing out on a huge opportunity.

    Here’s how you can communicate what you did at these jobs on your resume:

    Quantify your sales performance

    Retail is a results-oriented business. While the numbers don’t tell an entire story, they don’t lie either. Retailers are looking to see what and how you will contribute to their sales team, so numbers help prove your skills.

    If you excelled in a previous role, be specific about what you achieved and when you achieved it. You should include important performance metrics like total sales, average sale ($) and items per sale within a certain time period (either quarterly or yearly).

    At my old part-time retail job. managers used to send emails to other stores in the district whenever someone had a big sale. Sometimes the Vice-President of Operations and other managers replied to the email. If you were ever a subject of an email like this, include this achievement on your resume and print out a copy to show off at job interviews.

    Include the benchmark for each metric

    How can a hiring manager compare how you performed to how you were supposed to perform if you only tell them what you did? They won’t know how impressive your metric figures are unless they know what you were being measured against.

    Add context to your achievements by including the store’s benchmark or minimum requirements for each performance metric. This will prove that you really did excel in your role in relation to your colleagues.

    This means you ll have to keep track of your performance. Record sales, print relevant emails and take pictures of significant projects you worked on. Not sure if you re allowed? Just ask your manager.

    Display your commitment to learning

    The top sellers tend to be the people with the most knowledge about products. If you attended any optional or mandatory product knowledge seminars during your employment, be sure to list how many and any key, transferable highlights from them.

    This signals to a potential employer that you take retail seriously, you re open to learning new things and that you re able to adapt to new situations.

    List your leadership roles

    Were you responsible for training new hires? Did you lead a number of sales associates during peak times? Were you in charge of closing or opening the store? Were you a member of the store s health and safety committee?

    If you were, it probably means that management trusted your abilities and judgment to meet company standards, lead a team and resolve any problems that may arise.

    If you were called to perform tasks that made you a leader on the sales floor, include the most notable ones and any relevant details about each role on your resume.

    Describe how your ideas were executed

    Did you have a brilliant idea that positively affected sales, store procedures or your store s layout? Describe your idea, how it was implemented and what the results were. Be brief and specific.

    For example: On Boxing Day in 2011, I suggested creating a sign for a one-day promotion that wasn t getting too much attention from customers and after the sign was printed, we sold 11 pairs of $100 boots. This situation clearly and concretely illustrates my problem solving and communication skills.

    Share your retail resume-writing tips in the comments section below!

    March 20, 2013 October 28, 2014

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